Homebuilder Ratings & Reviews

View Homes Reviews

278 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Live Oak, TX, on Jul 25, 2025

I hated the fact that my brand new building started having cracks on the floors and tiles. However, I loved the customer service [name removed], [name removed] and [name removed] performed to have the issue attended to on time

5.0
Verified Homeowner
New Braunfels, TX, on Jul 20, 2025

I really liked the house from the start, the quality of its materials and design. Although I had some communication issues with [name removed], everything was resolved thanks to [name removed], an extremely valuable person for [name removed] Homes, who was present throughout the entire purchasing process and helped me overcome the difficult times I had with Guild [name removed]. In the end, everything turned out well thanks to [name removed] and my realtor, who also intervened in any problems that arose. [name removed], you are the best! Thank you so much for all your help!

4.3
Verified Homeowner
San Antonio, TX, on Jul 16, 2025

I have disliked that the personnel is constantly changing. Everyone I worked with when I purchased my home is now gone. I’ve had multiple issues with my home to include electrical, landscaping, and irrigation, doors, windows, subfloor and vinyl planking.

2.4
Verified Homeowner
San Antonio, TX, on Jul 09, 2025

I make calls for home repairs under warranty they pass the around and have issues and time to get repairs done then the home association has a mess around the homes and then they expect us to have a immaculate home and yard

1.1
Verified Homeowner
New Braunfels, TX, on Jul 02, 2025

Great customer service

5.0
Verified Homeowner
New Braunfels, TX, on Jun 30, 2025

Like - Sense of urgency to meet our very short closing date requirements. Dislike - none

5.0
Verified Homeowner
New Braunfels, TX, on Jun 27, 2025

[Translated from ES] The process, I thought would be more complicated and it turned out to be very simple.

5.0
Verified Homeowner
New Braunfels, TX, on Jun 22, 2025

Bad inspection since we found out the AC was totally wrong wired or stuff we don’t understand well. [name removed] 6 months without a correct AC. Electric bill high due to this. Two people from ac came to check. The first one with all respect did not know anything about AC. Left everything the same or worst. The last technician was wonderful So [name removed] Homes did not have a good inspector.

4.6
Verified Homeowner
Live Oak, TX, on Jun 18, 2025

My air conditioner and water heater went out this month and the builder contact was notified and was glad I did. States they would work with me if there is anything needed

5.0
Verified Homeowner
San Antonio, TX, on Jun 07, 2025

Because when I called about the problems and my house never answer me.

2.4
Verified Homeowner
New Braunfels, TX, on Jun 02, 2025

The builder, [name removed] was really easy going and willing to answer all of our questions. [name removed] was also really helpful and made sure there wasn’t anything we didn’t like.

5.0
Verified Homeowner
Live Oak, TX, on May 31, 2025

Liked - how quickly everyone responded when issues arouse

5.0
Verified Homeowner
San Antonio, TX, on May 31, 2025

So far everything has been good, speedy response to work orders and great communication. No complaints

4.9
Verified Homeowner
San Antonio, TX, on May 15, 2025

Enjoyed all part of it

4.8
Verified Homeowner
San Antonio, TX, on May 04, 2025

nothing

4.5
Verified Homeowner
New Braunfels, TX, on May 02, 2025

Everything went smoothly

5.0
Verified Homeowner
New Braunfels, TX, on Apr 29, 2025

-I had a leak in the roof in one of the half bathrooms. They had to come out a few different times to repair. This time they actually found that there was 2-3 holes in the roof shingles. However, instead of replacing the actual shingles, it was only patched with tar. I feel like that is a temporary solution to a problem that can result in a bigger issue later down the road. When I asked why they couldn’t be replaced, I was told that they don’t normally do that and the tar should fix it. -I also reported a significant gap in the fence when I first moved in, but I was told they didn’t want to completely redo the fence so they would just add more mulch to the hole. The mulch was added but that didn’t actually fix the gap. I love the overall house, but it does not always seem like people want to address the repairs the correct way. Instead they want to put a “band aid” on the issue and quickly resolve it because actually fixing it the correct way would cost more money and time.

4.3
Verified Homeowner
Live Oak, TX, on Apr 28, 2025

[name removed] homes customer service is so great if I can give them 100 stars I will. I wish I can day the same on the quality of their house.

4.9
Verified Homeowner
San Antonio, TX, on Apr 20, 2025

I had a bit of hiccups when I was purchasing my home but with view homes made it possible to still get out home

4.7
Verified Homeowner
San Antonio, TX, on Apr 18, 2025

None, the process all went well. I enjoyed all.

5.0
Verified Homeowner

Builder Profile

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For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.