Homebuilder Ratings & Reviews

Grand Homes Reviews

1,140 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Wylie, Tx, on Apr 16, 2025

Super like builder

5.0
Verified Homeowner
Rockwall, Tx, on Apr 16, 2025

Price of everything in Design center was way above market value.

4.9
Verified Homeowner
Celina, Tx, on Apr 15, 2025

I liked that eventually after all the mishaps they were trying to make things right. What I disliked is the miscommunication, brochure not being accurate, communication with teams and so much more I disliked.

4.2
Verified Homeowner
Wylie, Tx, on Apr 15, 2025

This is the second time I've filled out a survey. First time I requested to be called and no one has reached out to me since.

1.8
Verified Homeowner
Plano, Tx, on Apr 14, 2025

We enjoy every single step working with different department of Grand Homes

5.0
Verified Homeowner
Prosper, Tx, on Apr 11, 2025

[name removed] is great, communication is easier and available always to be in touch

4.9
Verified Homeowner
Grand Prairie, Tx, on Apr 11, 2025

Everything is great, [name removed] was able to work with my schedule and meet all expectation

5.0
Verified Homeowner
Corinth, Tx, on Apr 10, 2025

[name removed] was super professional and a joy to work with. He was super organized, efficient, communicated often, and answered any questions we had promptly. I would build another Grand Home in a minute, but I don’t plan to leave this one ever. It is truly our dream home.

5.0
Verified Homeowner
Rockwall, Tx, on Apr 10, 2025

Grand home misplaced kitchen island by over 1 foot per blueprint which did not allow full size refrigerator to be installed. A Grand homes error. Pre close cleaning not done, dirt everywhere when we moved in, no one completed a check on home for defective items prior close. Only broken promises. I have built 5 houses prior to this one and this has been my worst experience. Grand homes should fix their errors and do what they promise!

2.1
Verified Homeowner
Midlothian, Tx, on Apr 10, 2025

Overall, I am not satisfied with the quality of materials used. For a house of this amount, I would have expected a more quality accessories...it seems to me the accessories used in my house were some cheap stuffs from walmart or dollarama. NK our sales agent was great to work with Design center did a VERY terrible job in communicating options and reflecting choices to the builder [name removed] our builder did a great job with what he was given

4.2
Verified Homeowner
Rockwall, Tx, on Apr 08, 2025

The customer support and the staff that helped build my home

5.0
Verified Homeowner
Celina, Tx, on Apr 07, 2025

[name removed] always responded and tended to our warranty requests. During our 1 year warranty inspection, we found hardly 4 issues that needs to be fixed. This shows how great the construction quality is.

4.6
Verified Homeowner
Heath, Tx, on Apr 06, 2025

[name removed], [name removed], and [name removed] were great! They represent grand homes in the best way possible.

5.0
Verified Homeowner
Midlothian, Tx, on Apr 06, 2025

Our project manager informed us from the beginning til the end, He was amazing

5.0
Verified Homeowner
Grand Prairie, Tx, on Apr 04, 2025

The quality of electrical fittings and doors needs to improve... product as well as labor.

5.0
Verified Homeowner
McKinney, Tx, on Apr 03, 2025

Everything

4.9
Verified Homeowner
Heath, Tx, on Apr 03, 2025

Need more time in design. There were things that we would have done had they been mentioned in design. There are things done on the models that seem like they would be standard but are actually extra and not mentioned in design (example: metal trim for tile).

4.9
Verified Homeowner
Rockwall, Tx, on Apr 01, 2025

The entire process of building a Grand Home was seamless for us, from the initial contracting through move-in! [name removed] was great at listening to our wants & needs, and continued to work with us on different model options until we decided on the Edgewater Lake [name removed]. Once we got into the build stage, I cannot praise [name removed] enough of how awesome of a builder he is! All of our questions were promptly answered (even after moving in), and we always felt secure knowing he was doing everything possible to build us a flawless home. THANK YOU BOTH!

4.7
Verified Homeowner
McKinney, Tx, on Apr 01, 2025

NA

4.9
Verified Homeowner
Midlothian, Tx, on Mar 31, 2025

The standard PSA options were to low of quality for Grand as a builder. Seems like more modern options were way too high or higher upgrades. I didn’t like that we had to go through mortgage financing even though we already were pre-qualified.

4.1
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less