Homebuilder Ratings & Reviews

Grand Homes Reviews

1,124 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Heath, TX, on Jul 25, 2025

The sales person [name removed] and [name removed] are super . They made the sale transaction easy for me. [name removed] and [name removed] great as well taking care of the issues promptly. [name removed] at the warranty dept very attentive and focus , knowledgeable . Overall i am happy with Grand homes process beginning to end.

4.6
Verified Homeowner
McKinney, Tx, on Jul 25, 2025

The homeowners' association selected by Grand Homes is unacceptable.

4.4
Verified Homeowner
Plano, Tx, on Jul 23, 2025

[name removed] is my build, he is great

5.0
Verified Homeowner
Rockwall, Tx, on Jul 21, 2025

Poor customer service

1.7
Verified Homeowner
Rockwall, Tx, on Jul 15, 2025

I had to pay $1800 extra for no reason for my second kitchen cabinets. I also mentioned that in my first survey but no one even try reaching out to me regarding this matter.

4.1
Verified Homeowner
Heath, Tx, on Jul 15, 2025

[name removed] & [name removed] made the process of purchasing a home less stressful. [name removed] went out of her ways to help me with some issues and [name removed] made sure things were taken care of. I loved that they are on top of things and made sure I was satisfied.

5.0
Verified Homeowner
Little Elm, Tx, on Jul 14, 2025

Overall good

4.8
Verified Homeowner
Irving, Tx, on Jul 14, 2025

Communication

3.2
Verified Homeowner
Justin, Tx, on Jul 14, 2025

I liked how the clients are taken care

5.0
Verified Homeowner
Rockwall, Tx, on Jul 11, 2025

Everyone associated with Grand Homes seemed very knowledgeable about all aspects of the process. Everyone was very professional, friendly and helpful.

5.0
Verified Homeowner
Little Elm, Tx, on Jul 11, 2025

Poor quality materials used all across house. For 1.04M house, I don't see value for money.

2.0
Verified Homeowner
Wylie, Tx, on Jul 11, 2025

Grand homes lie and cheat.

0.5
Verified Homeowner
Midlothian, Tx, on Jul 11, 2025

there is nothing to dislike about grand homes..my friends when they come visit they say i think we gonna get a grand home, they talk about how beautiful our home is ..they love the ceiling a lot and the living room upstairs, the kitchen dinning area..how quiet and peachful the neighborhood is ..grand home is great

5.0
Verified Homeowner
Plano, Tx, on Jul 10, 2025

all the doors are making creaking noise already we had perry homes and for 5 years we never had door making creaking noise currently all doors in the home are making creaking noise AC still not fixed despite mulitple warranties request rooms still not getting cold the new built next door are putting all their dust , dirt and excess trash in our yard

3.5
Verified Homeowner
Forney, Tx, on Jul 10, 2025

Throughout the entire process, I was kept informed about every stage of the process. [name removed] and [name removed], kept my wife and I in the loop on every thing that was occurring with our new home from photos and texting, they answered our calls whenever we had questions. Since we were buying from out of town, and we chose to build a model never built before ( Grand Riverside) we were treated as if we were already in Texas and could stop anytime, their communication was and still is TOP TIER!!. Even after we have settled in our new , their customer service has never stop. Grand Homes the two mentioned above are what customer service looks like, Bravo Gentlemen.

5.0
Verified Homeowner
Celina, Tx, on Jul 10, 2025

The entire sales process and builder [name removed] did an amazing job. If I were to buy again, I would buy another Grand home if I had to do it over again. I met with 15 builders and Grand home was the best option.

4.7
Verified Homeowner
Irving, Tx, on Jul 09, 2025

Very accommodating and welcoming

5.0
Verified Homeowner
Corinth, Tx, on Jul 09, 2025

Grand homes representatives (sales rep, [name removed] and warranty rep, [name removed]) are amazing!

4.8
Verified Homeowner
Heath, Tx, on Jul 09, 2025

Lack of follow through. Inexperienced project management. Missed commitments. Long wait time for warranty claims.

1.7
Verified Homeowner
Midlothian, Tx, on Jul 09, 2025

The quality of the cabinets and the finishing does not match the quality of the home. They look like wood was nailed together and painted. You see rough areas that needs sanding. This is the greatest problem.. [name removed] has been quite courteous and helpful! Excellent people skills!!

4.8
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less