Homebuilder Ratings & Reviews

Grand Homes

North-East

441 Homeowner Reviews
Dec 2023 - Jun 2025

Grand Homes

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Parker, Tx, on Jun 04, 2025

Amazing team

4.9
Verified Homeowner
Celina, Tx, on May 20, 2025

What we liked 1. Ability to customize the home - very valuable for us 2. Plans - we like open plans 3. The sales lady [name removed] was simply incredible - she made our experience very pleasant 4. [name removed] - the building was awesome - always did his best to help us where he could 5. [name removed] at design center was very patient - many thanks to her What could be better? 1. Choice of floor wood and tile - was limited in our opinion - of course, if there is a way for Grand to partner with a company like [name removed] and allow customers better choice, that would make it very easy -- else we had to go out after closing and replace floor etc but I understand choice can not be unlimited 2. Fence issue - we were given iron fence and wanted wooden fence. The fence was not even done but we were told that we would have to live with iron fence even tho HOA had ultimately approved wood fence. Not sure what communication gap was there but if I had not fought and if HOA had not supported me, honestly, Grand would have made me spend $6-8K extra for simply removing iron fence and adding wooden fence which would have been a colossal waste of money, resources, and would have left me a very unhappy customer. Thankfully, we were able to resolve it with the help of HOA but my expectation would have been that Grand would have addressed it in a more reasonable manner because the fence was not even installed - it could have been changed to wooden easily (in my opinion). So just a caution - this approach by Grand was not a reasonable one - all else was reasonable I must say. 3. The choice of grout lines for back splash and bath etc. -- Grand has a model at Wells Spring --- which uses 1/18th inch grout lines. I requested same exact grout lines for my back splash. Grand said their tile guys would not be able to do it . So I had to drop it and get it done from outside afterall. So it is hard for me to understand how tile guys can do it in the model which customers see and make their purchase based on it and then say that they can not do it for the customer's home!! This is not reasonable thing to say. I hope you would agree with me. 4. Color of hardy planks - if you look at the model at Wells Springs. the hardy planks color matches well with the brick color. For our home, it does not. They could have selected the right color to match the brick. Now I had to repaint it and it may cost me few thousand dollars I am guessing to make the hardy plank color match the brick color - just like the model. So this was a miss on part of Grand as we did not select the hardy plank color - I think it came with brick selection - and it is not as seamless as the model home. Please see what you can do about this...and get that repainted to match the bricks - this will save me the headache and $$. 5. One last thing - the front door - seems like made with poor quality - the opening mechanism broke within 4-5 days of moving it. And [name removed] is doing his best to get it fixed. If this is not fixed in warrantey (that is what [name removed] says) then I would be shocked! That would not be reasonable thing to do either....Please let me know Rest was all great. [name removed]

4.9
Verified Homeowner
Celina, Tx, on May 16, 2025

Its a nightmare for us ,from Day 1 , the Day we signed the contract to the day we closed. Very rough moves at every phase. Very unsatisfied customer due to the painful process that we underwent as we are first time home buyers. I would never suggest a grand Home for first time buyers

1.0
Verified Homeowner
McKinney, Tx, on May 15, 2025

I hope this message finds you well. I am writing to share both my appreciation and my concerns regarding my recent experience with Grand Homes. To start, I would like to express that I truly appreciate the floor plans and overall design Grand Homes offers. The architectural layout and aesthetics were a major reason for my decision to build with your company. However, I am deeply dissatisfied with several aspects of the build process and communication, particularly around lighting and the overall quality of certain features. Some Concerns: Lack of Clarity from Sales and Design Teams: Unfortunately, both the sales team and the design center appeared unclear about what features were included by default and what were considered upgrades. This miscommunication led me to approve a number of additional light fixtures—many of which turned out to be of subpar quality and not aligned with what I expected. Lighting Quality: The installed lights are dim and of very low quality. When I escalated the issue, I was informed that no homes were equipped with better lighting—yet my neighbor's home, built by the same builder, clearly has better lighting that was provided as part of the build. Internet and Cabling Issues: The internet cabling provided is outdated and not compatible with current technology standards. I had specified CAT cables as a critical requirement and paid extra for them. However, the installed CAT cables were neither terminated nor functional. I had to hire a private technician at my own expense to resolve these issues prior to moving in. These issues have caused significant inconvenience and frustration, especially considering the investment made in building this home. I hope Grand Homes will take these concerns seriously and work on improving transparency during the sales and design processes, as well as overall quality assurance. I would appreciate a follow-up on this matter to understand if any remediation or resolution can be offered. Thank you for your attention.

2.9
Verified Homeowner
Rockwall, Tx, on May 09, 2025

Disliked switching points of contacts

4.8
Verified Homeowner
Celina, Tx, on May 05, 2025

The close date getting changed multiple times and the brick work that took forever with poor quality

4.2
Verified Homeowner
Justin, Tx, on Apr 22, 2025

NA

4.9
Verified Homeowner
Justin, Tx, on Apr 21, 2025

I loved that l was able to have some input to slightly modify the floor plan to add square footage, have a non-standard height toilet and raise my cabinets. Those

4.9
Verified Homeowner
Celina, Tx, on Apr 15, 2025

I liked that eventually after all the mishaps they were trying to make things right. What I disliked is the miscommunication, brochure not being accurate, communication with teams and so much more I disliked.

4.2
Verified Homeowner
Heath, Tx, on Apr 06, 2025

[name removed], [name removed], and [name removed] were great! They represent grand homes in the best way possible.

5.0
Verified Homeowner
Heath, Tx, on Apr 03, 2025

Need more time in design. There were things that we would have done had they been mentioned in design. There are things done on the models that seem like they would be standard but are actually extra and not mentioned in design (example: metal trim for tile).

4.9
Verified Homeowner
Celina, Tx, on Mar 31, 2025

When I decided on Grand Homes, I knew the houses would be beautiful and impressive, but what I didn’t expect was how incredible the team at Buffalo Ridge would be. My sales representative, [name removed], was outstanding—always helpful, proactive, and on top of everything. My building manager, [name removed], was exceptional—meticulous, organized, attentive, and a great listener. He explained things clearly, took his time, and was incredibly patient. From signing the contract to closing day, this has truly been the best experience, completely stress-free. I highly recommend Grand Homes!

5.0
Verified Homeowner
Justin, Tx, on Mar 28, 2025

Overall experience from start to finish was great. One thing to improve upon is communication from Grand lending prior to final walk of the property to get a head start on loan discussion to avoid last minute run arounds.

4.6
Verified Homeowner
Irving, Tx, on Mar 27, 2025

I loved everything had a great experience!

5.0
Verified Homeowner
Justin, Tx, on Mar 16, 2025

My issue was promtly escalated and taken care. I would like to thanks [name removed] who was always available to help and guide through the process. Her effort is tremendous and deserves huge appreciation. She always assured us to take care of our concerns. Thanks a lot. ??Thank you Grand Homes.

5.0
Verified Homeowner
Rockwall, Tx, on Mar 13, 2025

professionalism, courteousness, attention to my wife and my expectations. Mr. [name removed] and [name removed] was very professional and always made sure that we were satisfied with their product.

4.9
Verified Homeowner
Celina, Tx, on Feb 24, 2025

We did not like our Sales representative, new design specialist assigned to us and lack of honesty from higher management at grand homes. It is worst experience of our life with any builders.

3.7
Verified Homeowner
McKinney, Tx, on Feb 09, 2025

After closing was completed, there was no form of communication from Grand Homes. No messages / calls were made to communicate picking up of house keys or post box keys.

4.1
Verified Homeowner
Celina, Tx, on Jan 31, 2025

We bought 3 homes throughout our lives and this is being by far the most smooth and professional people to deal with during the house building process. [name removed] our project manager did a great job in communication us and made very simple for us to understand the whole process. [name removed] at the design center was create in helping us picked our whole design. [name removed] was a delight to work with. We thank you all and look forward to our new home and privacy at the corner lot.

5.0
Verified Homeowner
Parker, Tx, on Jan 16, 2025

Thier are two persons to Thankyou [name removed] and [name removed]

5.0
Verified Homeowner