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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
McKinney, on Jun 25, 2025
[name removed] and [name removed] from the sales team were very helpful and guided us through the design process. Our building superintendent [name removed] brought the design to life. We are very happy in our new [name removed] home.
McKinney, TX, on Jul 24, 2025
Like - Team has been exceptionally responsive through out the process and continued even after the move-in; They consistently address our questions and concerns very promptly and ensuring we understand the details, Dislike - None; Positive experience across the board. :)
McKinney, on Apr 16, 2025
I do not like the process of getting answers on issues that have through go through the warranty process
McKinney, TX, on Jul 22, 2025
Liked [name removed] and [name removed]'s responsiveness and flexibility. Disliked that there were so many sessions and that they were way too long for the design center.
McKinney, TX, on Jul 12, 2025
Likes: straightforward and detailed process. They met the promised timelines. They kept us informed on the progress, and the quality of the home is good (been living in it for 3-4 weeks now.) Dislikes: we spent a lot of time selecting the lot because privacy was important to us. We wanted a wood fenced corner lot, which ruled out all the lots backing to a green space; and ended up selecting the most expensive available lot at the time of the contract. [name removed] confirmed the lot will have a wood fence. 2 Months before closing, they informed us that the lot can't have a wood fence and must have an iron rod fence; which was the very first thing we confirmed with [name removed]. The offered to plant trees to partially cover the iron rods fence, which we ended up doing as it offered some privacy; however it wasn't exactly what we wanted. We will have to wait for a couple of years for the trees to mature enough and offer the privacy we wanted.
McKinney, TX, on Jun 30, 2025
Likes- 1)excellent communication from [name removed], [name removed], design team 2) very flexibility, allowing us to make major changes in house (extended pantry), heather was on top of it and got in done in quick time. Design center [name removed] very professional, helpful, did not rush at all, gave honest feedback. Dislikes- 1) Lighting selection is very limited and poor selection, felt like even if you don't like it just choose it, because this is what we have. I immediately changed my kitchen chandeliers after closing, because what we choose and got, does not belong to a million dollar home. Have to improve the lighting selection. 2) One of the biggest issues I had once house started to build. Understand lot of it is subcontracting, but felt it was not done professionally. I visited the site everyday, and could easily see workers cutting corners, no attention to detail at all. I had to remember everything and had to point it out to get it fixed, which felt cumbersome ( despite upgrade wrong microwave got installed, despite being in contract, no puck lights placed in kitchen, got that fixed in 2 before closing, lot of cutting and patching 2 days before closing etc. I feel there should be adequate staff who can over look all this stuff, and the consumer who have to advice that things gets done. 3) I felt there was some lack of communication or not enough updates during the build process, there has to be a specific day of the week, specific time we should be hoping a call, if I am work and if my miss call for update, that week update is gone, I have to wait for next week. Email also works. 4) On my final outside company inspection, I was notified the AC unit for upstairs doesn't cool adequately, which was notified, and I was told, it has been fixed, but 10 days living into my house, doesn't feel like its fixed, it doesn't cool adequately. I did add an extra bedroom and media room upstairs which added 400 sq feet to home, and the unit size of AC is small compared to other house with same square feet. 5) the stone on fireplace, which we originally selected, they were backordered, we went to design center selected another one despite not being to our liking, that also got cancelled, we had to got floor and decor and select it from there. Don't show stuff, that you are not sure if can't be delivered. Overall, very good experience, just feel like [name removed] needs to work on more attention to detail on end finishes.
McKinney, TX, on Jun 06, 2025
[name removed], [name removed] and [name removed] have been wonderful from day 1. [name removed] should be proud to have three amazing employees representing their company.
McKinney, TX, on Jun 02, 2025
[name removed] made sure that we get adequate guidance throughout the process. She has become just like a family member of ours. [name removed] has made the whole process easy and was there to help us answers all out questions and very prompt to accommodate all our requests.
McKinney, TX, on Mar 31, 2025
Quality of home and communication with [name removed], [name removed] and [name removed] exceeded our expectations. Our only complaint were the design picks that weren’t available due to stock issues.
McKinney, TX, on Mar 30, 2025
We found the process to be very relaxing due to the structured process that [name removed] personnel guided us through.
McKinney, TX, on Mar 10, 2025
Exceptional Home Buying Experience with Southgate Homes! We recently purchased a home with Southgate Homes, and our experience has been nothing short of amazing! From the very beginning, the entire process was smooth, transparent, and truly enjoyable. Southgate Homes stands out for their exceptional craftsmanship, attention to detail, and top-notch quality. The design and layout of our home are not only beautiful but also thoughtfully planned for both functionality and comfort. Every finish and feature reflects high standards, making our home feel luxurious yet inviting. The team at Southgate Homes was professional, responsive, and genuinely dedicated to ensuring a seamless home-buying journey. Whether it was customizing certain aspects, answering our questions, or keeping us updated on progress, they exceeded our expectations at every step. We absolutely love our new home and highly recommend Southgate Homes to anyone looking for a builder that truly cares about quality and customer satisfaction. If you're looking for a dream home with outstanding service, Southgate Homes is the way to go!
McKinney, TX, on Feb 13, 2025
It was a pleasure working with the [name removed] staff. Our sales agent [name removed] was always welcoming and kept us informed at every stage of construction. Our construction foreman [name removed] was wonderful. He kept track of the thousands of details and the work of multiple contractors to produce our absolutely beautiful home.
McKinney, TX, on Jan 27, 2025
Proactive communication. Checklists. Step by step instructions. Shared lots of useful information.
McKinney, TX, on Dec 07, 2024
The people. [name removed], [name removed] and [name removed] were incredible to work with - truly felt like a partnership throughout the entire process.
McKinney, TX, on Nov 26, 2024
options to customization were not available. specially when you're purchasing million dollar home.
McKinney, TX, on Nov 25, 2024
The overall experience was positive, pleasant and non-rushed.
McKinney, TX, on Oct 24, 2024
We were the first homebuyer in the Painted tree community and with that we were the Guinea Pigs to go through the design selection process which was a extremely bad experience for us. The sales person was horrible and she didn't have any thrive to help the customer to go through the design selection and help them design their homes. After the design selection, we were given a constant update on the progress of the build by [name removed] and [name removed] on a weekly basis. At the end, we did come across a big road block where we were not happy with the Countertops, which we raised it with [name removed] and [name removed]. [name removed] did setup a meeting with the supplier and "[name removed]" (VP of Construction) which went horribly bad as [name removed] does not have any customer service! and made us felt that [name removed] does not care of their customer. This meeting was heated and at the verge of ending the contract. We requested to go further and discuss our concerns with [name removed] (President). We did have a call with [name removed] and it was the game changer experience talking to him, he handled the situation very professionally and handled the situation. Overall [name removed] and [name removed] scores 10/10, [name removed] -10/10 and [name removed] 10/10
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, TX, on Jul 24, 2025
Like - Team has been exceptionally responsive through out the process and continued even after the move-in; They consistently address our questions and concerns very promptly and ensuring we understand the details, Dislike - None; Positive experience across the board. :)
McKinney, TX, on Jul 22, 2025
Liked [name removed] and [name removed]'s responsiveness and flexibility. Disliked that there were so many sessions and that they were way too long for the design center.
McKinney, TX, on Jul 12, 2025
Likes: straightforward and detailed process. They met the promised timelines. They kept us informed on the progress, and the quality of the home is good (been living in it for 3-4 weeks now.) Dislikes: we spent a lot of time selecting the lot because privacy was important to us. We wanted a wood fenced corner lot, which ruled out all the lots backing to a green space; and ended up selecting the most expensive available lot at the time of the contract. [name removed] confirmed the lot will have a wood fence. 2 Months before closing, they informed us that the lot can't have a wood fence and must have an iron rod fence; which was the very first thing we confirmed with [name removed]. The offered to plant trees to partially cover the iron rods fence, which we ended up doing as it offered some privacy; however it wasn't exactly what we wanted. We will have to wait for a couple of years for the trees to mature enough and offer the privacy we wanted.
McKinney, TX, on Jun 30, 2025
Likes- 1)excellent communication from [name removed], [name removed], design team 2) very flexibility, allowing us to make major changes in house (extended pantry), heather was on top of it and got in done in quick time. Design center [name removed] very professional, helpful, did not rush at all, gave honest feedback. Dislikes- 1) Lighting selection is very limited and poor selection, felt like even if you don't like it just choose it, because this is what we have. I immediately changed my kitchen chandeliers after closing, because what we choose and got, does not belong to a million dollar home. Have to improve the lighting selection. 2) One of the biggest issues I had once house started to build. Understand lot of it is subcontracting, but felt it was not done professionally. I visited the site everyday, and could easily see workers cutting corners, no attention to detail at all. I had to remember everything and had to point it out to get it fixed, which felt cumbersome ( despite upgrade wrong microwave got installed, despite being in contract, no puck lights placed in kitchen, got that fixed in 2 before closing, lot of cutting and patching 2 days before closing etc. I feel there should be adequate staff who can over look all this stuff, and the consumer who have to advice that things gets done. 3) I felt there was some lack of communication or not enough updates during the build process, there has to be a specific day of the week, specific time we should be hoping a call, if I am work and if my miss call for update, that week update is gone, I have to wait for next week. Email also works. 4) On my final outside company inspection, I was notified the AC unit for upstairs doesn't cool adequately, which was notified, and I was told, it has been fixed, but 10 days living into my house, doesn't feel like its fixed, it doesn't cool adequately. I did add an extra bedroom and media room upstairs which added 400 sq feet to home, and the unit size of AC is small compared to other house with same square feet. 5) the stone on fireplace, which we originally selected, they were backordered, we went to design center selected another one despite not being to our liking, that also got cancelled, we had to got floor and decor and select it from there. Don't show stuff, that you are not sure if can't be delivered. Overall, very good experience, just feel like [name removed] needs to work on more attention to detail on end finishes.
McKinney, TX, on Jun 06, 2025
[name removed], [name removed] and [name removed] have been wonderful from day 1. [name removed] should be proud to have three amazing employees representing their company.
McKinney, TX, on Jun 02, 2025
[name removed] made sure that we get adequate guidance throughout the process. She has become just like a family member of ours. [name removed] has made the whole process easy and was there to help us answers all out questions and very prompt to accommodate all our requests.
McKinney, TX, on Mar 31, 2025
Quality of home and communication with [name removed], [name removed] and [name removed] exceeded our expectations. Our only complaint were the design picks that weren’t available due to stock issues.
McKinney, TX, on Mar 30, 2025
We found the process to be very relaxing due to the structured process that [name removed] personnel guided us through.
McKinney, TX, on Mar 10, 2025
Exceptional Home Buying Experience with Southgate Homes! We recently purchased a home with Southgate Homes, and our experience has been nothing short of amazing! From the very beginning, the entire process was smooth, transparent, and truly enjoyable. Southgate Homes stands out for their exceptional craftsmanship, attention to detail, and top-notch quality. The design and layout of our home are not only beautiful but also thoughtfully planned for both functionality and comfort. Every finish and feature reflects high standards, making our home feel luxurious yet inviting. The team at Southgate Homes was professional, responsive, and genuinely dedicated to ensuring a seamless home-buying journey. Whether it was customizing certain aspects, answering our questions, or keeping us updated on progress, they exceeded our expectations at every step. We absolutely love our new home and highly recommend Southgate Homes to anyone looking for a builder that truly cares about quality and customer satisfaction. If you're looking for a dream home with outstanding service, Southgate Homes is the way to go!
McKinney, TX, on Feb 13, 2025
It was a pleasure working with the [name removed] staff. Our sales agent [name removed] was always welcoming and kept us informed at every stage of construction. Our construction foreman [name removed] was wonderful. He kept track of the thousands of details and the work of multiple contractors to produce our absolutely beautiful home.
McKinney, TX, on Jan 27, 2025
Proactive communication. Checklists. Step by step instructions. Shared lots of useful information.
McKinney, TX, on Dec 07, 2024
The people. [name removed], [name removed] and [name removed] were incredible to work with - truly felt like a partnership throughout the entire process.
McKinney, TX, on Nov 26, 2024
options to customization were not available. specially when you're purchasing million dollar home.
McKinney, TX, on Nov 25, 2024
The overall experience was positive, pleasant and non-rushed.
McKinney, TX, on Oct 24, 2024
We were the first homebuyer in the Painted tree community and with that we were the Guinea Pigs to go through the design selection process which was a extremely bad experience for us. The sales person was horrible and she didn't have any thrive to help the customer to go through the design selection and help them design their homes. After the design selection, we were given a constant update on the progress of the build by [name removed] and [name removed] on a weekly basis. At the end, we did come across a big road block where we were not happy with the Countertops, which we raised it with [name removed] and [name removed]. [name removed] did setup a meeting with the supplier and "[name removed]" (VP of Construction) which went horribly bad as [name removed] does not have any customer service! and made us felt that [name removed] does not care of their customer. This meeting was heated and at the verge of ending the contract. We requested to go further and discuss our concerns with [name removed] (President). We did have a call with [name removed] and it was the game changer experience talking to him, he handled the situation very professionally and handled the situation. Overall [name removed] and [name removed] scores 10/10, [name removed] -10/10 and [name removed] 10/10
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, on Jun 25, 2025
[name removed] and [name removed] from the sales team were very helpful and guided us through the design process. Our building superintendent [name removed] brought the design to life. We are very happy in our new [name removed] home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
There are no homeowner comments for this time period yet