Homebuilder Ratings & Reviews

Southgate Homes Reviews

266 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.1
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Jul 25, 2025

I like that my issues are solved in less than a few days. The only thing I dislike is that I understand it’s a new community and lots of homes are being built. The home which is currently building beside me has messed up my side yard and the concrete residue is spattered on my side windows. They need to take care of this.

4.7
Verified Homeowner
Prosper, TX, on Jul 25, 2025

I love the model of the south gates . What I disliked most was the rigidity and the unwillingness to engage in meaningful dialogue with the customer. It often felt like a “my way or no way” approach, and I was treated as if my voice didn’t matter. I wasn’t given the opportunity to speak with different team members when my concerns weren’t addressed—especially frustrating when the issue seemed easily fixable.

2.6
Verified Homeowner
Allen, TX, on Jul 24, 2025

We really liked the team we worked with. We were very happy with [name removed], [name removed] and [name removed] they really cared about what was most important to us.

5.0
Verified Homeowner
McKinney, TX, on Jul 24, 2025

Like - Team has been exceptionally responsive through out the process and continued even after the move-in; They consistently address our questions and concerns very promptly and ensuring we understand the details, Dislike - None; Positive experience across the board. :)

5.0
Verified Homeowner
Prosper, TX, on Jul 22, 2025

[name removed] was awesome throughout the process! I am really disappointed with the doors throughout. The house. They are cheap and hollow. I will have to replace all of them. For the price that we paid for the house- we expect good quality doors as a standard option.

5.0
Verified Homeowner
McKinney, TX, on Jul 22, 2025

Liked [name removed] and [name removed]'s responsiveness and flexibility. Disliked that there were so many sessions and that they were way too long for the design center.

5.0
Verified Homeowner
Prosper, TX, on Jul 22, 2025

It went smoothly for entire process but at design centre should have show the entire price list for upgrades to the customers so that it will become easy to the customers.

4.8
Verified Homeowner
Prosper, TX, on Jul 17, 2025

could be better, did not like orientation guy's repsonse.

2.3
Verified Homeowner
Prosper, TX, on Jul 15, 2025

The home buying process was very smooth. I do feel the quality of some of the materials of the home could be better considering its a million dollar home.

4.7
Verified Homeowner
McKinney, TX, on Jul 12, 2025

Likes: straightforward and detailed process. They met the promised timelines. They kept us informed on the progress, and the quality of the home is good (been living in it for 3-4 weeks now.) Dislikes: we spent a lot of time selecting the lot because privacy was important to us. We wanted a wood fenced corner lot, which ruled out all the lots backing to a green space; and ended up selecting the most expensive available lot at the time of the contract. [name removed] confirmed the lot will have a wood fence. 2 Months before closing, they informed us that the lot can't have a wood fence and must have an iron rod fence; which was the very first thing we confirmed with [name removed]. The offered to plant trees to partially cover the iron rods fence, which we ended up doing as it offered some privacy; however it wasn't exactly what we wanted. We will have to wait for a couple of years for the trees to mature enough and offer the privacy we wanted.

4.8
Verified Homeowner
McKinney, TX, on Jun 30, 2025

Likes- 1)excellent communication from [name removed], [name removed], design team 2) very flexibility, allowing us to make major changes in house (extended pantry), heather was on top of it and got in done in quick time. Design center [name removed] very professional, helpful, did not rush at all, gave honest feedback. Dislikes- 1) Lighting selection is very limited and poor selection, felt like even if you don't like it just choose it, because this is what we have. I immediately changed my kitchen chandeliers after closing, because what we choose and got, does not belong to a million dollar home. Have to improve the lighting selection. 2) One of the biggest issues I had once house started to build. Understand lot of it is subcontracting, but felt it was not done professionally. I visited the site everyday, and could easily see workers cutting corners, no attention to detail at all. I had to remember everything and had to point it out to get it fixed, which felt cumbersome ( despite upgrade wrong microwave got installed, despite being in contract, no puck lights placed in kitchen, got that fixed in 2 before closing, lot of cutting and patching 2 days before closing etc. I feel there should be adequate staff who can over look all this stuff, and the consumer who have to advice that things gets done. 3) I felt there was some lack of communication or not enough updates during the build process, there has to be a specific day of the week, specific time we should be hoping a call, if I am work and if my miss call for update, that week update is gone, I have to wait for next week. Email also works. 4) On my final outside company inspection, I was notified the AC unit for upstairs doesn't cool adequately, which was notified, and I was told, it has been fixed, but 10 days living into my house, doesn't feel like its fixed, it doesn't cool adequately. I did add an extra bedroom and media room upstairs which added 400 sq feet to home, and the unit size of AC is small compared to other house with same square feet. 5) the stone on fireplace, which we originally selected, they were backordered, we went to design center selected another one despite not being to our liking, that also got cancelled, we had to got floor and decor and select it from there. Don't show stuff, that you are not sure if can't be delivered. Overall, very good experience, just feel like [name removed] needs to work on more attention to detail on end finishes.

4.7
Verified Homeowner
McKinney, TX, on Jun 25, 2025

[name removed] and [name removed] from the sales team were very helpful and guided us through the design process. Our building superintendent [name removed] brought the design to life. We are very happy in our new [name removed] home.

5.0
Verified Homeowner
Allen, TX, on Jun 22, 2025

[name removed] and [name removed] were fantastic agents. Professional and understanding. The only thing we disliked was how we were somewhat pressured to move in earlier than we wanted to due to having a newborn and not being ready to move with a 2 month old. And it would’ve been nice to begin our 30 day warranty period after we actually moved into the house! [name removed] was very understanding of our situation and helped us the best he could with the rules that were placed onto him from your greedy corporate who don’t meet homeowners or actually care about us.

3.8
Verified Homeowner
Prosper, TX, on Jun 16, 2025

The entire process was very easy and straightforward. Upon reflection of the entire process. The most difficult part was the design center.

4.8
Verified Homeowner
Prosper, TX, on Jun 16, 2025

Plans and build quality is good

4.9
Verified Homeowner
Allen, TX, on Jun 15, 2025

Hidden nails on the stairs. My son got hurt.

4.2
Verified Homeowner
Allen, TX, on Jun 14, 2025

Good communication and easy process with minimum hiccups along the way

5.0
Verified Homeowner
Allen, TX, on Jun 12, 2025

The warranty request submit form is hard to use. Small attachment file limitation

4.8
Verified Homeowner
McKinney, TX, on Jun 06, 2025

[name removed], [name removed] and [name removed] have been wonderful from day 1. [name removed] should be proud to have three amazing employees representing their company.

5.0
Verified Homeowner
McKinney, TX, on Jun 02, 2025

[name removed] made sure that we get adequate guidance throughout the process. She has become just like a family member of ours. [name removed] has made the whole process easy and was there to help us answers all out questions and very prompt to accommodate all our requests.

4.9
Verified Homeowner

Builder Profile

Southgate Homes logo

Award-winning Southgate Homes is recognized as one of the top luxury production home builders in the Dallas-Fort Worth metroplex. Our proven formula of setting high standards for each of the five key home building elements – desirable communities , unsurpassed architecture and design, desirable floor plans, stylish home features, and quality construction – has made us a premier DFW luxury home builder.

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Homebuilder Customer Reviews

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Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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