Overall Satisfaction
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Windsong Ranch offers residents incredible homes, extraordinary amenities including THE LAGOON, and an award-winning, on-site lifestyle program with a full calendar of social events and fitness classes. Windsong Ranch has set a new standard for master-planned communities in North Dallas.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Feb 17, 2025
lot of add on features not been disclosed, house quality is poor, not happy with SGH
Prosper, on Jul 17, 2025
could be better, did not like orientation guy's repsonse.
Prosper, TX, on Jul 25, 2025
I love the model of the south gates . What I disliked most was the rigidity and the unwillingness to engage in meaningful dialogue with the customer. It often felt like a “my way or no way” approach, and I was treated as if my voice didn’t matter. I wasn’t given the opportunity to speak with different team members when my concerns weren’t addressed—especially frustrating when the issue seemed easily fixable.
Prosper, on Jan 20, 2025
when we moved in the retaining wall in the back was broken, but the warranty group said it's not covered under warranty. It was broken when we moved in and just need to address that if we could.
Prosper, on Jul 15, 2025
The home buying process was very smooth. I do feel the quality of some of the materials of the home could be better considering its a million dollar home.
Prosper, TX, on Jul 22, 2025
[name removed] was awesome throughout the process! I am really disappointed with the doors throughout. The house. They are cheap and hollow. I will have to replace all of them. For the price that we paid for the house- we expect good quality doors as a standard option.
Prosper, on Nov 08, 2024
[name removed] has been great to work with thus far. I'm waiting to see how my end of the year goes because there are a lot of cosmetic issues from settling.
Prosper, TX, on Jul 22, 2025
It went smoothly for entire process but at design centre should have show the entire price list for upgrades to the customers so that it will become easy to the customers.
Prosper, on Oct 10, 2024
Warranty service/customer care service is NOT very good. It has been almost 5 months but no one has come for the warranty orientation despite requesting several times and when invited in the phone behaved very rudely and unprofessionally. Our HVAC system is not working properly (not cooling) despite one time repair. Again, we raise ticket but no come came to fix this issue. Our doors are still not taken care of it does not retract strong enough and latch its own unless it pull it with force. We had few yard station not receiving water properly. A guy came and suggested few steps to take care of and we did take care of those steps, however, it is still not working. These are all at least few items which needs to be taken care of by the warranty people promptly but it is disappointing to see that these basic things have not been taken care of yet!
Prosper, TX, on Jun 16, 2025
The entire process was very easy and straightforward. Upon reflection of the entire process. The most difficult part was the design center.
Prosper, on Oct 06, 2024
The wood planks on the floor are developing holes. After the [name removed] warranty team and the installer reviewed and confirmed the issue, it was referred to the manufacturer over a month ago, but there’s still no estimated resolution time. The sharp wood chips are poking at our feet.
Prosper, on Apr 02, 2025
The lack of flexibility and rushed execution become evident upon closer inspection. The same subcontractors work at the same pace, whether it's a spec home or a $1.3 million property, impacting the craftsmanship. While I understand the need to build quickly and cost-effectively, the details clearly reflect that approach.
Prosper, TX, on May 04, 2025
My experience with Southgate Homes has been disappointing. From the start, they were completely inflexible with even the most minor changes to the home design or finishes. As a buyer, I expected a more accommodating and customer-focused approach, especially for a purchase of this magnitude. Throughout both the pre-construction and post-construction phases, I encountered numerous issues that should have been addressed with more attention to detail and professionalism. Unfortunately, these problems were made even worse by having to work with one of the worst construction managers I’ve ever dealt with—unhelpful, and lacking any sense of accountability. I would not recommend Southgate Homes to anyone looking for a smooth and customer- friendly home building experience. The only good experience i had was with [name removed]( Sales Manager) and her associate [name removed]. I wish I was assigned with another construction manager
Prosper, TX, on Apr 30, 2025
I like finishing this project with feelings of trust that [name removed] team members were looking out for our interest and stretched to provide a high quality product that we can enjoy for many years. This is my seventh home purchase and fifth new construction home purchase and of the new construction home purchases, it was by far the best purchase experience.
Prosper, TX, on Apr 14, 2025
I like the following up on things and the structured process.
Prosper, on Jun 12, 2024
Upon staying in the house a bit more, the house was not clean in the corners. We have a lot of paint stains on the floors, some blocks (under the counters) arent painted properly.
Prosper, on Dec 11, 2024
[name removed] did great job when we raised warranty tickets.
Prosper, TX, on Mar 24, 2025
Working with [name removed] made things a breeze start to finish, she did a great job helping us through the build until our closing. [name removed] our builder did a great job as well , took care of all our questions , concerns. Overall it’s been a fantastic experience working with [name removed].
Prosper, on May 13, 2024
The follow up of anything that is wrong has been great.
Prosper, on Dec 11, 2024
Sales process is not up to the mark and are often not in the interest of the customer
Prosper, TX, on Mar 22, 2025
Final walk through was not a pleasant experience.
Prosper, on Apr 19, 2024
No properties are built perfect. But what's important to us is that our complaints are being attended to and in this case they certainly are. Compliments to our warranty manager, [name removed], who's super responsive and highly effective.
Prosper, on Nov 19, 2024
I do not like how things have started to break within the first year. Cabinet doors are coming off, exhaust fans are noisy, already had a major HVAC issue etc. This does not give me confidence going into year 2, where there will be no builder warranty and I’ll have to bear the cost of it.
Prosper, TX, on Feb 25, 2025
I had an amazing experience working with both [name removed], the builder, and [name removed], the sales agent, throughout my home-buying journey. From selecting the perfect house to the entire building process, they were there every step of the way, addressing all my concerns with kindness and professionalism. [name removed] truly stands out as the best sales agent I’ve worked with – she made me feel like family, and I can't express enough how grateful I am for her support. [name removed], on the other hand, is an incredibly dedicated and timely professional who was always ahead of any issues that arose during construction. His work ethic is unmatched, and his attention to detail made the process so smooth. Working with them has been an absolute pleasure; their dedication and genuine care made everything feel seamless and enjoyable. It's not every day you come across such wonderful people who go above and beyond to make sure everything is perfect. [name removed]’s warm and welcoming nature, combined with her professionalism, made every interaction a positive one, while [name removed]’s unwavering commitment to quality and timeliness was reassuring at every stage. I truly felt valued and supported, and that made all the difference. I’m beyond pleased with my new home and so glad I chose [name removed]. They are the best builder ever, and I wholeheartedly recommend them! I feel incredibly fortunate to have worked with such a fantastic team.
Prosper, on Mar 06, 2024
The warranty service ([name removed]) has been fantastic. [name removed] is very responsive and communicative. We have no complaints when it comes to the WARRANTY aspect of our home experience.
Prosper, on Jul 30, 2024
That the kitchen cabinets are hand paint and they tend to chip a d damage a lot. They are not professionally made like the ones from Highland
Prosper, TX, on Feb 19, 2025
The overall experience was good. The sales persons, builder and the design consultants were very friendly throughout.
Prosper, on Jan 05, 2024
Wood Quality used is very poor, it does not look like a million doller home, some of the issues are still persistant, trouble with bathroom flush it works some times and some times it does not. Glass windows are not clean when home was delivered, floor was having paint stains. there is no quality check before giving home to customer.
Prosper, on Jun 16, 2024
Missed 5500$ item and paid for electric outlets which was not fulfilled and does not took responsibility to answer customer.
Prosper, TX, on Feb 15, 2025
Smooth contract process, Transparency, House completion before scheduled date, Move-in Ready condition.
Prosper, on Nov 29, 2023
The whole experience has been great. Sales, construction, warranty everyone was very nice and professional. They even handled all of my wife’s concerns and she’s a giant pain in the butt! Of course [name removed] is the man. Shout out [name removed]!
Prosper, on May 06, 2024
The experience has been good. Warranty issues are taken care of, closing was good.
Prosper, TX, on Dec 22, 2024
This was a long process building our dream home, however at the end we were absolutely satisfied with the level of quality and craftsmanship that was put into the house. I would like to specially thank the project manager [name removed] for his commitment to the entire process and his attention to detail in ensuring everything was carefully planned and executed. He also made sure every concerns of ours were taken care of promptly. At the end of the build process he gave us a very detailed walkthrough giving every single information in order for us to not only know the home features but also to maintain them. Overall, we are extremely satisfied with everything in regards to the build process and would highly recommend Southgate Homes to anyone who are looking to build their ultimate dream home!
Prosper, on Nov 13, 2023
I loved and still loving the experience being provided by [name removed].
Prosper, on Apr 21, 2024
Like: met the timeline from signing to moving in Dislike: Overall quality of home is not good, walls are skew, "orange peel" wall texture poor, roof leaked and I had to convince [name removed] more than once to repair, door latching bad, had major disagreement with [name removed] regarding pulls with options that were not reasonable and as a result i did them myself, water drainage on sides of house and back are poor, felt that we had to really push to get snags identified and resolved, when it rains we hear drip noises in the master bedroom, home inspection identified roof exhaust that was not to code etc...
Prosper, TX, on Dec 22, 2024
[name removed], [name removed] and [name removed] has been great to work with! They were on top of things and provided me with regular updates on the progress. Any time we had questions or any issues came up, they were handled timely and professionally. We were relocating from Massachusetts, so we were a bit nervous about the entire process given we are not going to be here all the time to check on our house, but they made the entire process very seamless. One item we wished we had a better experience in is communication and responsiveness from your title company. Our lender had requested some information at the end of October and there was no communication or response from them for almost three weeks despite of multiple follow-ups. Given we went with your preferred title company, we expected a better communication and experience from the title company. Once we got their attention (and [name removed] had to follow-up constantly), they were communicative and responsive the last few days but we hoped that it had not come down to the last few days. Our loan would have been cleared to close a couple weeks ago than it did if my lender did not have to wait for the information from the title company. On the day of closing and the last few days before closing, our experience was good with the title company, but prior to that our experience with the title company could have been much improved.
Prosper, on Nov 07, 2023
[name removed] is great. He is responsive and attentive to our request.
Prosper, TX, on Nov 27, 2024
Everything was very good right from the beginning till the end. Everything happened on time as per the plan. House was handed over to on time as per the planned schedule. [name removed](Sales Manager) was very helpful and accommodating the closing date, chosen by us. [name removed](Construction Manager) was very patient during the inspection of house and he fixed every small details pointed out by us. We are very pleased to get a Southgate homes. The quality of the house is extremely good. Overall experience has been fantastic. I love everything about [name removed] homes.
Prosper, on Apr 03, 2024
Overall I liked the quality of the house. Few minor issues but they were addressed eventually. Flooring and roof has been the biggest concerns thus far. It will be addressed soon. Everything else has been minor in nature.
Prosper, TX, on Nov 23, 2024
Dislike: 1. Not all issues brought up during final inspection were fixed before closing, not even now, two weeks after we move in. 2. Before signing contract, I was required to pay a lot more deposit than the advertised number Likes: 1. Construction manager is very easy to work with. Communication is open and smooth. 2. [name removed] agrees to fix every issues brought up by me and inspector, even minimal ones.
Prosper, on Jul 17, 2023
[name removed] did an excellent job orienting us with our warranty, and has been very pleasant to deal with thus far.
Prosper, TX, on Nov 08, 2024
The entire contracting process was very smooth. [name removed] was extremely helpful , collaborated throughout the process and made it Very easy on a large value house purchase like this. The construction process was well structured with [name removed] the construction manager setting the right expectations and ensuring everything is running on track. Both have been exceptional and the best customer connoisseurs.
Prosper, on May 27, 2023
I love the Southgate Home team and the beautiful house that they built. The warranty service is also great. However, since we moved, we had issues with touch-ups, cabinets, walls, shelves falling down, electrical issues, scratches on windows, missing items, broken shower head etc. The reason for not being fully satisfied is why do I have to deal with these and why were these not addressed before we moved in? Even better, why not a better job and inspection was done during construction to begin with. I just feel like if I raise an unsatisfactory issue, it is fixed. But if I don't have time or not ask for it to be fixed, I end up with a faulty product.
Prosper, on Feb 21, 2024
So many warranty request and items need to be fixed. Wish the quality would’ve been a little bit better upfront.
Prosper, TX, on Oct 18, 2024
The entire experience overall was positive. We had very few issues. [name removed], [name removed], and [name removed] were incredible. Things started off [name removed] with [name removed] at the design center, but were later resolved.
Prosper, on Jan 24, 2023
Working with Sales manager [name removed] has been a fantastic experience. He was on top of my every thing and gave prompt responses. He showed great empathy and escalated to the leadership for answers and when construction progress was slower after my home had water leak incident during construction. I’m really grateful to [name removed] and [name removed] team for making sure everything is remediated correctly and above and beyond expectations.
Prosper, TX, on Oct 05, 2024
Everything was awesome. Design center designer was rushing a lot and we could have benefitted from a browsing appointment
Prosper, on Aug 13, 2022
The [name removed] folks and handling have been good. Working with [name removed] (southgate warrant point of contact) has been a pleasure so far.
Prosper, on Jan 04, 2024
As I've discussed in previous surveys, the sales --> construction --> close --> post move-in processes were a bit of a mess, with our sales representative communicating poorly (we understand she has since been terminated), our close date getting moved around and rescheduled multiple times, and a great deal of work still needing to be done on the house post move-in. Our experience has generally improved since then - the post move-in warranty/work order system has been more smooth.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, TX, on Jul 25, 2025
I love the model of the south gates . What I disliked most was the rigidity and the unwillingness to engage in meaningful dialogue with the customer. It often felt like a “my way or no way” approach, and I was treated as if my voice didn’t matter. I wasn’t given the opportunity to speak with different team members when my concerns weren’t addressed—especially frustrating when the issue seemed easily fixable.
Prosper, TX, on Jul 22, 2025
[name removed] was awesome throughout the process! I am really disappointed with the doors throughout. The house. They are cheap and hollow. I will have to replace all of them. For the price that we paid for the house- we expect good quality doors as a standard option.
Prosper, TX, on Jul 22, 2025
It went smoothly for entire process but at design centre should have show the entire price list for upgrades to the customers so that it will become easy to the customers.
Prosper, TX, on Jun 16, 2025
The entire process was very easy and straightforward. Upon reflection of the entire process. The most difficult part was the design center.
Prosper, TX, on May 04, 2025
My experience with Southgate Homes has been disappointing. From the start, they were completely inflexible with even the most minor changes to the home design or finishes. As a buyer, I expected a more accommodating and customer-focused approach, especially for a purchase of this magnitude. Throughout both the pre-construction and post-construction phases, I encountered numerous issues that should have been addressed with more attention to detail and professionalism. Unfortunately, these problems were made even worse by having to work with one of the worst construction managers I’ve ever dealt with—unhelpful, and lacking any sense of accountability. I would not recommend Southgate Homes to anyone looking for a smooth and customer- friendly home building experience. The only good experience i had was with [name removed]( Sales Manager) and her associate [name removed]. I wish I was assigned with another construction manager
Prosper, TX, on Apr 30, 2025
I like finishing this project with feelings of trust that [name removed] team members were looking out for our interest and stretched to provide a high quality product that we can enjoy for many years. This is my seventh home purchase and fifth new construction home purchase and of the new construction home purchases, it was by far the best purchase experience.
Prosper, TX, on Apr 14, 2025
I like the following up on things and the structured process.
Prosper, TX, on Mar 24, 2025
Working with [name removed] made things a breeze start to finish, she did a great job helping us through the build until our closing. [name removed] our builder did a great job as well , took care of all our questions , concerns. Overall it’s been a fantastic experience working with [name removed].
Prosper, TX, on Mar 22, 2025
Final walk through was not a pleasant experience.
Prosper, TX, on Feb 25, 2025
I had an amazing experience working with both [name removed], the builder, and [name removed], the sales agent, throughout my home-buying journey. From selecting the perfect house to the entire building process, they were there every step of the way, addressing all my concerns with kindness and professionalism. [name removed] truly stands out as the best sales agent I’ve worked with – she made me feel like family, and I can't express enough how grateful I am for her support. [name removed], on the other hand, is an incredibly dedicated and timely professional who was always ahead of any issues that arose during construction. His work ethic is unmatched, and his attention to detail made the process so smooth. Working with them has been an absolute pleasure; their dedication and genuine care made everything feel seamless and enjoyable. It's not every day you come across such wonderful people who go above and beyond to make sure everything is perfect. [name removed]’s warm and welcoming nature, combined with her professionalism, made every interaction a positive one, while [name removed]’s unwavering commitment to quality and timeliness was reassuring at every stage. I truly felt valued and supported, and that made all the difference. I’m beyond pleased with my new home and so glad I chose [name removed]. They are the best builder ever, and I wholeheartedly recommend them! I feel incredibly fortunate to have worked with such a fantastic team.
Prosper, TX, on Feb 19, 2025
The overall experience was good. The sales persons, builder and the design consultants were very friendly throughout.
Prosper, TX, on Feb 15, 2025
Smooth contract process, Transparency, House completion before scheduled date, Move-in Ready condition.
Prosper, TX, on Dec 22, 2024
This was a long process building our dream home, however at the end we were absolutely satisfied with the level of quality and craftsmanship that was put into the house. I would like to specially thank the project manager [name removed] for his commitment to the entire process and his attention to detail in ensuring everything was carefully planned and executed. He also made sure every concerns of ours were taken care of promptly. At the end of the build process he gave us a very detailed walkthrough giving every single information in order for us to not only know the home features but also to maintain them. Overall, we are extremely satisfied with everything in regards to the build process and would highly recommend Southgate Homes to anyone who are looking to build their ultimate dream home!
Prosper, TX, on Dec 22, 2024
[name removed], [name removed] and [name removed] has been great to work with! They were on top of things and provided me with regular updates on the progress. Any time we had questions or any issues came up, they were handled timely and professionally. We were relocating from Massachusetts, so we were a bit nervous about the entire process given we are not going to be here all the time to check on our house, but they made the entire process very seamless. One item we wished we had a better experience in is communication and responsiveness from your title company. Our lender had requested some information at the end of October and there was no communication or response from them for almost three weeks despite of multiple follow-ups. Given we went with your preferred title company, we expected a better communication and experience from the title company. Once we got their attention (and [name removed] had to follow-up constantly), they were communicative and responsive the last few days but we hoped that it had not come down to the last few days. Our loan would have been cleared to close a couple weeks ago than it did if my lender did not have to wait for the information from the title company. On the day of closing and the last few days before closing, our experience was good with the title company, but prior to that our experience with the title company could have been much improved.
Prosper, TX, on Nov 27, 2024
Everything was very good right from the beginning till the end. Everything happened on time as per the plan. House was handed over to on time as per the planned schedule. [name removed](Sales Manager) was very helpful and accommodating the closing date, chosen by us. [name removed](Construction Manager) was very patient during the inspection of house and he fixed every small details pointed out by us. We are very pleased to get a Southgate homes. The quality of the house is extremely good. Overall experience has been fantastic. I love everything about [name removed] homes.
Prosper, TX, on Nov 23, 2024
Dislike: 1. Not all issues brought up during final inspection were fixed before closing, not even now, two weeks after we move in. 2. Before signing contract, I was required to pay a lot more deposit than the advertised number Likes: 1. Construction manager is very easy to work with. Communication is open and smooth. 2. [name removed] agrees to fix every issues brought up by me and inspector, even minimal ones.
Prosper, TX, on Nov 08, 2024
The entire contracting process was very smooth. [name removed] was extremely helpful , collaborated throughout the process and made it Very easy on a large value house purchase like this. The construction process was well structured with [name removed] the construction manager setting the right expectations and ensuring everything is running on track. Both have been exceptional and the best customer connoisseurs.
Prosper, TX, on Oct 18, 2024
The entire experience overall was positive. We had very few issues. [name removed], [name removed], and [name removed] were incredible. Things started off [name removed] with [name removed] at the design center, but were later resolved.
Prosper, TX, on Oct 05, 2024
Everything was awesome. Design center designer was rushing a lot and we could have benefitted from a browsing appointment
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Feb 17, 2025
lot of add on features not been disclosed, house quality is poor, not happy with SGH
Prosper, on Jan 20, 2025
when we moved in the retaining wall in the back was broken, but the warranty group said it's not covered under warranty. It was broken when we moved in and just need to address that if we could.
Prosper, on Nov 08, 2024
[name removed] has been great to work with thus far. I'm waiting to see how my end of the year goes because there are a lot of cosmetic issues from settling.
Prosper, on Oct 10, 2024
Warranty service/customer care service is NOT very good. It has been almost 5 months but no one has come for the warranty orientation despite requesting several times and when invited in the phone behaved very rudely and unprofessionally. Our HVAC system is not working properly (not cooling) despite one time repair. Again, we raise ticket but no come came to fix this issue. Our doors are still not taken care of it does not retract strong enough and latch its own unless it pull it with force. We had few yard station not receiving water properly. A guy came and suggested few steps to take care of and we did take care of those steps, however, it is still not working. These are all at least few items which needs to be taken care of by the warranty people promptly but it is disappointing to see that these basic things have not been taken care of yet!
Prosper, on Oct 06, 2024
The wood planks on the floor are developing holes. After the [name removed] warranty team and the installer reviewed and confirmed the issue, it was referred to the manufacturer over a month ago, but there’s still no estimated resolution time. The sharp wood chips are poking at our feet.
Prosper, on Jun 12, 2024
Upon staying in the house a bit more, the house was not clean in the corners. We have a lot of paint stains on the floors, some blocks (under the counters) arent painted properly.
Prosper, on May 13, 2024
The follow up of anything that is wrong has been great.
Prosper, on Apr 19, 2024
No properties are built perfect. But what's important to us is that our complaints are being attended to and in this case they certainly are. Compliments to our warranty manager, [name removed], who's super responsive and highly effective.
Prosper, on Mar 06, 2024
The warranty service ([name removed]) has been fantastic. [name removed] is very responsive and communicative. We have no complaints when it comes to the WARRANTY aspect of our home experience.
Prosper, on Jan 05, 2024
Wood Quality used is very poor, it does not look like a million doller home, some of the issues are still persistant, trouble with bathroom flush it works some times and some times it does not. Glass windows are not clean when home was delivered, floor was having paint stains. there is no quality check before giving home to customer.
Prosper, on Nov 29, 2023
The whole experience has been great. Sales, construction, warranty everyone was very nice and professional. They even handled all of my wife’s concerns and she’s a giant pain in the butt! Of course [name removed] is the man. Shout out [name removed]!
Prosper, on Nov 13, 2023
I loved and still loving the experience being provided by [name removed].
Prosper, on Nov 07, 2023
[name removed] is great. He is responsive and attentive to our request.
Prosper, on Jul 17, 2023
[name removed] did an excellent job orienting us with our warranty, and has been very pleasant to deal with thus far.
Prosper, on May 27, 2023
I love the Southgate Home team and the beautiful house that they built. The warranty service is also great. However, since we moved, we had issues with touch-ups, cabinets, walls, shelves falling down, electrical issues, scratches on windows, missing items, broken shower head etc. The reason for not being fully satisfied is why do I have to deal with these and why were these not addressed before we moved in? Even better, why not a better job and inspection was done during construction to begin with. I just feel like if I raise an unsatisfactory issue, it is fixed. But if I don't have time or not ask for it to be fixed, I end up with a faulty product.
Prosper, on Jan 24, 2023
Working with Sales manager [name removed] has been a fantastic experience. He was on top of my every thing and gave prompt responses. He showed great empathy and escalated to the leadership for answers and when construction progress was slower after my home had water leak incident during construction. I’m really grateful to [name removed] and [name removed] team for making sure everything is remediated correctly and above and beyond expectations.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Jul 17, 2025
could be better, did not like orientation guy's repsonse.
Prosper, on Jul 15, 2025
The home buying process was very smooth. I do feel the quality of some of the materials of the home could be better considering its a million dollar home.
Prosper, on Apr 02, 2025
The lack of flexibility and rushed execution become evident upon closer inspection. The same subcontractors work at the same pace, whether it's a spec home or a $1.3 million property, impacting the craftsmanship. While I understand the need to build quickly and cost-effectively, the details clearly reflect that approach.
Prosper, on Dec 11, 2024
[name removed] did great job when we raised warranty tickets.
Prosper, on Dec 11, 2024
Sales process is not up to the mark and are often not in the interest of the customer
Prosper, on Nov 19, 2024
I do not like how things have started to break within the first year. Cabinet doors are coming off, exhaust fans are noisy, already had a major HVAC issue etc. This does not give me confidence going into year 2, where there will be no builder warranty and I’ll have to bear the cost of it.
Prosper, on Jul 30, 2024
That the kitchen cabinets are hand paint and they tend to chip a d damage a lot. They are not professionally made like the ones from Highland
Prosper, on Jun 16, 2024
Missed 5500$ item and paid for electric outlets which was not fulfilled and does not took responsibility to answer customer.
Prosper, on May 06, 2024
The experience has been good. Warranty issues are taken care of, closing was good.
Prosper, on Apr 21, 2024
Like: met the timeline from signing to moving in Dislike: Overall quality of home is not good, walls are skew, "orange peel" wall texture poor, roof leaked and I had to convince [name removed] more than once to repair, door latching bad, had major disagreement with [name removed] regarding pulls with options that were not reasonable and as a result i did them myself, water drainage on sides of house and back are poor, felt that we had to really push to get snags identified and resolved, when it rains we hear drip noises in the master bedroom, home inspection identified roof exhaust that was not to code etc...
Prosper, on Apr 03, 2024
Overall I liked the quality of the house. Few minor issues but they were addressed eventually. Flooring and roof has been the biggest concerns thus far. It will be addressed soon. Everything else has been minor in nature.
Prosper, on Feb 21, 2024
So many warranty request and items need to be fixed. Wish the quality would’ve been a little bit better upfront.
Prosper, on Jan 04, 2024
As I've discussed in previous surveys, the sales --> construction --> close --> post move-in processes were a bit of a mess, with our sales representative communicating poorly (we understand she has since been terminated), our close date getting moved around and rescheduled multiple times, and a great deal of work still needing to be done on the house post move-in. Our experience has generally improved since then - the post move-in warranty/work order system has been more smooth.