Top Homebuilder Ratings & Reviews

Legend Homes

TOWNSEND RESERVE

119 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.7

Purchase Experience

4.8

Home Personalization Experience

4.8

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Splendora, on Mar 27, 2025

How terrible the house was built. I have had several issues that were sent to the warranty department. They also claimed that some of the issues I brought up they couldn’t do anything about, but in reality it was something they just don’t want to address. The workers they used to fix the issues left trash everywhere and didn’t pick up after themselves. The workers also damaged some of my flowerbed plants.

2.6
Verified Homeowner
Splendora, on Apr 08, 2025

The garage size, can't park my truck inside.

5.0
Verified Homeowner
Splendora, TX, on Apr 14, 2025

It was an easy process from start to finiah

5.0
Verified Homeowner
Splendora, on Mar 13, 2025

I dislike that fixing the drainage issue left my backyard looking like crap

3.5
Verified Homeowner
Splendora, on Apr 03, 2025

[name removed] is a professional, helpful, and a go-getter. he’s on top of everything he does.

5.0
Verified Homeowner
Splendora, TX, on Apr 11, 2025

The process was very smooth. That is much appreciated.

5.0
Verified Homeowner
Splendora, on Jan 02, 2025

Enjoyed every part of the experience purchasing a home with Legend Homes. Great experience with the staff of Legend Homes from the builder to the companies they work with.

4.9
Verified Homeowner
Splendora, TX, on Mar 18, 2025

I liked that I could reach out to [name removed] at any point and follow up with him. Even when, at be point, he was on vacation. Builder was also super nice even though he wasn’t the one who actually built my home. He got to know all of it before I did just to make sure he was okay with it.

4.4
Verified Homeowner
Splendora, on Mar 19, 2025

Everyone has been very helpful in addressing any issues that have come up. [name removed] in particular is always willing to go the extra mile and follows up with us to ensure the work is satisfactory. Great job!

4.5
Verified Homeowner
Splendora, on Dec 22, 2024

They do not inspect the homes before selling them I found a leak in the back door

4.5
Verified Homeowner
Splendora, on Feb 08, 2025

I was glad they had a contingency on my home. My move was delayed several times, but they worked with me.

4.3
Verified Homeowner
Splendora, TX, on Mar 18, 2025

Everything was made easy and [name removed] and [name removed] are amazing

5.0
Verified Homeowner
Splendora, on Feb 06, 2025

Constant communication and helpful information

5.0
Verified Homeowner
Splendora, TX, on Mar 17, 2025

Easy transition to new home I like!

5.0
Verified Homeowner
Splendora, on Feb 04, 2025

So far, everything has been great and responsive

4.8
Verified Homeowner
Splendora, TX, on Mar 13, 2025

I liked how [name removed] was really available and how much attention he gave to our home during the home buying process and our many walk thru’s while trying to finalize our decision. Even checking on us immediately after move in.

5.0
Verified Homeowner
Splendora, TX, on Jan 21, 2025

I like that every one was trying to make sure we was comfortable and to close on our new family residence homes.

5.0
Verified Homeowner
Splendora, on Jan 24, 2025

Well. I noticed I need to call and remind about some warranty issues I had. But overall satisfied.

3.2
Verified Homeowner
Splendora, on Jan 04, 2025

They take forever to respond and complete the warranty. Gotta stay on them to make them come fix it

2.3
Verified Homeowner
Splendora, TX, on Jan 21, 2025

The process was smooth and every one on the sales team was very helpful.

5.0
Verified Homeowner
Splendora, on Dec 05, 2024

My experience with [name removed] has been great. I had only two issues, drainage and the shower door leaking and [name removed] got both addressed ASAP.

5.0
Verified Homeowner
Splendora, TX, on Jan 05, 2025

All went above average! ??

5.0
Verified Homeowner
Splendora, on Dec 03, 2024

I have submitted a lot of warranty requests due to the terrible building of these homes but I will have to say that the warranty department has gotten back to me on all of them and fixed the issues to an extent.

2.6
Verified Homeowner
Splendora, TX, on Jan 02, 2025

Had to do multiple walk through and different issues still were not fixed each time.-dislike Maintenance/warranty is very quick to resolve issues-like

4.0
Verified Homeowner
Splendora, on Nov 04, 2024

Warranty service has been quick and easy with good communication from [name removed], and now [name removed]

4.3
Verified Homeowner
Splendora, TX, on Dec 05, 2024

Based on my credit it was a bit challenging and stressful to get approved. However, everyone helped the process go by smoothly. No matter who I asked and who I spoke to, everyone was always so helpful and patient with me and my process.

5.0
Verified Homeowner
Splendora, on Oct 07, 2024

Lonestar air does not effectively back the product they put in these homes

1.3
Verified Homeowner
Splendora, TX, on Dec 04, 2024

I liked that it was move in ready, and it was an easy transition when moving in.

4.8
Verified Homeowner
Splendora, on Aug 30, 2024

Quick to respond

4.0
Verified Homeowner
Splendora, TX, on Dec 01, 2024

Everything was great

5.0
Verified Homeowner
Splendora, on Jun 27, 2024

I haven’t used the warranty service yet, but I plan on using it towards the end of the year. I like how I was explained when to do this and who to contact if I needed anything. I like how everything in the house has been working fine as of now! Very pleased as a first time home buyer!

5.0
Verified Homeowner
Splendora, TX, on Nov 26, 2024

There was a few small issues with closing but other then that it was a good experience. Nice team just kinda hard to get ahold of sometimes

4.0
Verified Homeowner
Splendora, on Mar 21, 2024

Right after we moved in we had a problem of water pouring out of the lights and ceiling when the bathtub was used. That experience right after moving in was not the greatest, but what was awesome is how seriously it was taken and fixed completely immediately. So thank you so much for that. We are so happy in this home as a family

5.0
Verified Homeowner
Splendora, TX, on Nov 05, 2024

[name removed] came by and said he was going to do a couple of fixes and then he never followed through.

4.8
Verified Homeowner
Splendora, TX, on Oct 22, 2024

The broker that helped me sign documents was rude

4.9
Verified Homeowner
Splendora, TX, on Oct 18, 2024

Very happy with how receptive and helpful the staff and contractors are.

5.0
Verified Homeowner
Splendora, TX, on Sep 08, 2024

[name removed] was amazing. The day we got to splendora was so late, but [name removed] managed to head over to the house and place our keys inside so we would have them as soon as we moved in he also made my youngest's dream come true and purchased crumbl cookies. it was very helpful that y'all had a contingency available. Without that I would not have been able to purchase this home. They worked with me every time I had to extend my closing.

4.9
Verified Homeowner
Splendora, TX, on Sep 03, 2024

The quality of the walls. The paint scrape so easily….a mere touch and it scrapes off

4.9
Verified Homeowner
Splendora, TX, on Aug 30, 2024

It was easy, but some things are not built to a high quality

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Splendora, TX, on Apr 14, 2025

It was an easy process from start to finiah

5.0
Verified Homeowner
Splendora, TX, on Apr 11, 2025

The process was very smooth. That is much appreciated.

5.0
Verified Homeowner
Splendora, TX, on Mar 18, 2025

I liked that I could reach out to [name removed] at any point and follow up with him. Even when, at be point, he was on vacation. Builder was also super nice even though he wasn’t the one who actually built my home. He got to know all of it before I did just to make sure he was okay with it.

4.4
Verified Homeowner
Splendora, TX, on Mar 18, 2025

Everything was made easy and [name removed] and [name removed] are amazing

5.0
Verified Homeowner
Splendora, TX, on Mar 17, 2025

Easy transition to new home I like!

5.0
Verified Homeowner
Splendora, TX, on Mar 13, 2025

I liked how [name removed] was really available and how much attention he gave to our home during the home buying process and our many walk thru’s while trying to finalize our decision. Even checking on us immediately after move in.

5.0
Verified Homeowner
Splendora, TX, on Jan 21, 2025

I like that every one was trying to make sure we was comfortable and to close on our new family residence homes.

5.0
Verified Homeowner
Splendora, TX, on Jan 21, 2025

The process was smooth and every one on the sales team was very helpful.

5.0
Verified Homeowner
Splendora, TX, on Jan 05, 2025

All went above average! ??

5.0
Verified Homeowner
Splendora, TX, on Jan 02, 2025

Had to do multiple walk through and different issues still were not fixed each time.-dislike Maintenance/warranty is very quick to resolve issues-like

4.0
Verified Homeowner
Splendora, TX, on Dec 05, 2024

Based on my credit it was a bit challenging and stressful to get approved. However, everyone helped the process go by smoothly. No matter who I asked and who I spoke to, everyone was always so helpful and patient with me and my process.

5.0
Verified Homeowner
Splendora, TX, on Dec 04, 2024

I liked that it was move in ready, and it was an easy transition when moving in.

4.8
Verified Homeowner
Splendora, TX, on Dec 01, 2024

Everything was great

5.0
Verified Homeowner
Splendora, TX, on Nov 26, 2024

There was a few small issues with closing but other then that it was a good experience. Nice team just kinda hard to get ahold of sometimes

4.0
Verified Homeowner
Splendora, TX, on Nov 05, 2024

[name removed] came by and said he was going to do a couple of fixes and then he never followed through.

4.8
Verified Homeowner
Splendora, TX, on Oct 22, 2024

The broker that helped me sign documents was rude

4.9
Verified Homeowner
Splendora, TX, on Oct 18, 2024

Very happy with how receptive and helpful the staff and contractors are.

5.0
Verified Homeowner
Splendora, TX, on Sep 08, 2024

[name removed] was amazing. The day we got to splendora was so late, but [name removed] managed to head over to the house and place our keys inside so we would have them as soon as we moved in he also made my youngest's dream come true and purchased crumbl cookies. it was very helpful that y'all had a contingency available. Without that I would not have been able to purchase this home. They worked with me every time I had to extend my closing.

4.9
Verified Homeowner
Splendora, TX, on Sep 03, 2024

The quality of the walls. The paint scrape so easily….a mere touch and it scrapes off

4.9
Verified Homeowner
Splendora, TX, on Aug 30, 2024

It was easy, but some things are not built to a high quality

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Splendora, on Apr 08, 2025

The garage size, can't park my truck inside.

5.0
Verified Homeowner
Splendora, on Apr 03, 2025

[name removed] is a professional, helpful, and a go-getter. he’s on top of everything he does.

5.0
Verified Homeowner
Splendora, on Mar 19, 2025

Everyone has been very helpful in addressing any issues that have come up. [name removed] in particular is always willing to go the extra mile and follows up with us to ensure the work is satisfactory. Great job!

4.5
Verified Homeowner
Splendora, on Feb 08, 2025

I was glad they had a contingency on my home. My move was delayed several times, but they worked with me.

4.3
Verified Homeowner
Splendora, on Feb 06, 2025

Constant communication and helpful information

5.0
Verified Homeowner
Splendora, on Feb 04, 2025

So far, everything has been great and responsive

4.8
Verified Homeowner
Splendora, on Jan 24, 2025

Well. I noticed I need to call and remind about some warranty issues I had. But overall satisfied.

3.2
Verified Homeowner
Splendora, on Jan 04, 2025

They take forever to respond and complete the warranty. Gotta stay on them to make them come fix it

2.3
Verified Homeowner
Splendora, on Dec 05, 2024

My experience with [name removed] has been great. I had only two issues, drainage and the shower door leaking and [name removed] got both addressed ASAP.

5.0
Verified Homeowner
Splendora, on Dec 03, 2024

I have submitted a lot of warranty requests due to the terrible building of these homes but I will have to say that the warranty department has gotten back to me on all of them and fixed the issues to an extent.

2.6
Verified Homeowner
Splendora, on Nov 04, 2024

Warranty service has been quick and easy with good communication from [name removed], and now [name removed]

4.3
Verified Homeowner
Splendora, on Oct 07, 2024

Lonestar air does not effectively back the product they put in these homes

1.3
Verified Homeowner
Splendora, on Aug 30, 2024

Quick to respond

4.0
Verified Homeowner
Splendora, on Jun 27, 2024

I haven’t used the warranty service yet, but I plan on using it towards the end of the year. I like how I was explained when to do this and who to contact if I needed anything. I like how everything in the house has been working fine as of now! Very pleased as a first time home buyer!

5.0
Verified Homeowner
Splendora, on Mar 21, 2024

Right after we moved in we had a problem of water pouring out of the lights and ceiling when the bathtub was used. That experience right after moving in was not the greatest, but what was awesome is how seriously it was taken and fixed completely immediately. So thank you so much for that. We are so happy in this home as a family

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Splendora, on Mar 27, 2025

How terrible the house was built. I have had several issues that were sent to the warranty department. They also claimed that some of the issues I brought up they couldn’t do anything about, but in reality it was something they just don’t want to address. The workers they used to fix the issues left trash everywhere and didn’t pick up after themselves. The workers also damaged some of my flowerbed plants.

2.6
Verified Homeowner
Splendora, on Mar 13, 2025

I dislike that fixing the drainage issue left my backyard looking like crap

3.5
Verified Homeowner
Splendora, on Jan 02, 2025

Enjoyed every part of the experience purchasing a home with Legend Homes. Great experience with the staff of Legend Homes from the builder to the companies they work with.

4.9
Verified Homeowner
Splendora, on Dec 22, 2024

They do not inspect the homes before selling them I found a leak in the back door

4.5
Verified Homeowner