Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

2,270 Homeowner Reviews
Jan 2024 - Jul 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Northwest Florida Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Jul 25, 2025

This was a great experience, is the second property that I buy from [name removed] and as always everyone is very professional, helpful and understanding, I am getting ready for my third property and I hope not to be disappointed.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 25, 2025

Everything was explained very well. All the people we met and worked with were great. They were professional and caring. Everyone wanted and wants us to be happy and satisfied. The construction of our villa is solid. Most of the issues we have had have been taken care of. Overall, we would (and do) recommend [name removed] and living in [name removed].

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 24, 2025

Our salesman [name removed] and our builder [name removed]

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 23, 2025

We really appreciated the constant updates, especially since we were living out-of-state. [name removed] kept us constantly updated with pictures of progress and responded quickly with any questions we had.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 22, 2025

From the beginning to the end, [name removed] service was exceptional, treating us like family. [name removed] was extremely knowledgeable and provided very friendly guidance through the sales process. [name removed] was so personable and impressive helping us select the unique features for our home. We have never experienced a better building manager than [name removed]. He provided weekly updates, videos, and resolved every issue with customer-focused attention as if this were his own home. Everything went very smooth from start to finish.

4.9
Verified Homeowner
Panama City Beach, FL, on Jul 19, 2025

I was made to feel as special as family during my visits and when I was waiting in another state and communicating remotely

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 18, 2025

[name removed] (our sales person) very patient and informative. [name removed] was involved every step of the way!

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 18, 2025

My only "complaints": 1) Sales staff said construction would take 11 months but it turned out to be only 6 months which created challenges for me and my retirement plans. 2) It would have been greatly appreciated if even the smallest changes could have been entertained (add internal insulation for noise reduction between rooms, additional cutout/shelf in master shower). It is not practical for me to go back and add these features now.

4.9
Verified Homeowner
Panama City Beach, FL, on Jul 17, 2025

The upgrades are dated some tiles and flooring are cheap I hv put those in my rental homes …all levels not just L1. Everyone I dealt with was a pleasure [name removed], [name removed] (design) [name removed] my builder is a ROCKSTAR very thorough she made sure anything I wasn’t happy with was quickly rectified.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 15, 2025

[name removed] was an excellent builder from start to finish. His verbal/written communication was excellent and his construction experience was very evident. We have referred another friend to Minto (already under contract) and recommended they should ask [name removed] to be their builder.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 15, 2025

I was informed of the progress regularly so that I could prepare for the move. My requests we're accommodated. My biggest difficulty was the loan process

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 13, 2025

Like: the foreman, [name removed], is easy to work with. He keeps me informed from beginning to the end of construction process. He's very initiative correct any problem that occurred. Dislike :The top and bottom of the sliding door out to the porch has big holes and gaps allows 40+ frogs to get inside of the house. The [name removed] temporary plug in with sticking tape to stop from frog get in. I feel that sliding door need to be replaced with no Gap sliding doors.

4.9
Verified Homeowner
Panama City Beach, FL, on Jul 12, 2025

The entire process was a great experience. Every person along the way was friendly, helpful and responsive.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 12, 2025

Our building supervisor, [name removed], accommodated our requests to visit as often as we could during the build which we were very appreciative of. Our sales agent, [name removed] allowed us to walk thru the sales center to start looking at samples for our B options prior to our B options date, this was very beneficial for us to be able to see what options were available. It would have been very difficult to see the B options for the first time and try to pick them all in one day, so we were very grateful to be able to see them ahead of time

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 11, 2025

Timelines were met as communicated, and our builder ([name removed]) did an excellent job of communicating with us and addressing what few concerns we had.

4.8
Verified Homeowner
Panama City Beach, FL, on Jul 11, 2025

Our Builder [name removed] and [name removed] designer [name removed]

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 10, 2025

Loved that the construction was transparent at different stages. Builder went above and beyond to correct issues identified. Worked with us to correct a "splash" of gunite on our lanai from the neighbors pool install that could not be removed.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 09, 2025

It was easy , and we had really good , excellent actually , selection consultant : [name removed] , and Construction representative, [name removed]. They tried to satisfied all our requests , and gave useful advices. Especial thanks for them .

4.9
Verified Homeowner
Panama City Beach, FL, on Jul 08, 2025

It was easy and smooth. I was valued, given plenty of time, and my questions were always answered promptly. I have no dislikes.

5.0
Verified Homeowner
Panama City Beach, FL, on Jul 08, 2025

[name removed], my contractor was amazing! He kept me upto date with the house all the time. He was informative and very helpful. Such a good person. I was very grateful for his help!

4.8
Verified Homeowner