Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

2,225 Homeowner Reviews
Dec 2023 - Jun 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Northwest Florida Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Jun 03, 2025

We appreciated the prompt responses we received from all the [name removed] staff when we had questions. Our builder, [name removed], has been approachable, patient, and very knowledgeable. We would rank hom [name removed] was extremely helpful and guided us through the process of choosing our model, lot, and answered many phone calls when we had questions. [name removed], our design specialist, was patient and skilled. She made a process that was daunting, manageable, and even fun. The result is even more beautiful than we hoped.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 03, 2025

[name removed] is an excellent construction supervisor! Excellent communication and follow through. We still see some poor construction items such as light fixtures poorly installed and different kinds of screws behind face plates. Not enough flexibility in making small/minor changes during build process.

4.8
Verified Homeowner
Panama City Beach, FL, on Jun 02, 2025

The ease / simplicity of the transaction and all that followed A great builder experience!

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 02, 2025

Our move in date was 4/14 we have had issues with the pool, kitchen cabinets, flooring which are still pending issues none have been resolved and my husband and I have to follow up.

4.3
Verified Homeowner
Panama City Beach, FL, on May 31, 2025

Timeline was way off. Was told a year from contract and it took 16months

4.9
Verified Homeowner
Panama City Beach, FL, on May 29, 2025

The process was incredibly easy from the start. [name removed] gave an excellent tour and found the perfect lot for us. The selection of Schedule "A" items with [name removed] was fun and easy to do online, remotely with [name removed]. [name removed] was fantastic at helping me choose the interior piece. [name removed] informed us every step of the way on the build and fixed anything before it became an issue. The build-out was quick and easy for us. We never felt pressured into any upgrades but were able to get exactly what is right for us. The house looks amazing and is so well built! We absolutely love it! The walkthrough was so thorough. The closing was also so quick and easy. [name removed], from planet secure has also been so helpful in getting the security and TV selection. All of our questions/requests have been answered so quickly and professionally. I would highly recommend [name removed] and Lattitude [name removed] to anybody looking for a quality home.

5.0
Verified Homeowner
Panama City Beach, FL, on May 29, 2025

I encountered an agent in the sales office that "put me on a list", refused to update me about my placement on the list, and then was removed from the list and put on a different "cottage" list when I was on the Villa list. That cost me 18 months of time and money since there were numerous price increased during that time. Looked elsewhere, but came back and found a new agent who was fabulous. So not happy with the purchasing process.

4.5
Verified Homeowner
Panama City Beach, FL, on May 28, 2025

Both my agent and my superintendent were great! [name removed] was informative and always answered his phone when I had a question and was most helpful.

5.0
Verified Homeowner
Panama City Beach, FL, on May 28, 2025

[name removed] was a great sales rep. She always answered my questions and phone calls. She knows her stull and pleasant to work with. [name removed] our builder was awesome as well. Over the top and happy to be here.

5.0
Verified Homeowner
Panama City Beach, FL, on May 28, 2025

Inability to pick fixtures and appliances without [name removed] upcharge.

4.4
Verified Homeowner
Panama City Beach, FL, on May 27, 2025

I really liked my builder supervisor, [name removed] for keeping me updated with the building process. He would send me videos and always answered my phone calls. He took pride in his work.

5.0
Verified Homeowner
Panama City Beach, FL, on May 27, 2025

Didn't particularly work well with the first builder, but the second builder that took over [name removed] is great!

5.0
Verified Homeowner
Panama City Beach, FL, on May 24, 2025

Everyone we came in contact with seemed professional and willing to help in all areas

5.0
Verified Homeowner
Panama City Beach, FL, on May 23, 2025

Loved working with [name removed] our builder. Answered all of our questions and kept us posted weekly. Very helpful, fun to work with and personable.

5.0
Verified Homeowner
Panama City Beach, FL, on May 21, 2025

The help and recommendations were helpful during the A %B selections

4.8
Verified Homeowner
Panama City Beach, FL, on May 21, 2025

Initial process of decision making was made easier by reps within welcome center, design team and model homes. It was a well designed process. Our builder did a phenomenal job communicating. The quality control was above standard compared to other new homes we have purchased. Communication and ease of closing was organized and painless.

5.0
Verified Homeowner
Panama City Beach, FL, on May 20, 2025

Seamless

5.0
Verified Homeowner
Panama City Beach, FL, on May 19, 2025

We appreciated the constant updates to the progress of the build. We were living in Illinois during the time of the build and it was a relief getting the updates from [name removed]. He was always a phone call of a text away if we had any questions. This made us feel we were a part of the build. The entire process from start to finish was well orchestrated.

5.0
Verified Homeowner
Panama City Beach, FL, on May 18, 2025

Overall I am very happy with my purchase. My biggest issues was not getting the color of house that I wanted. I also feel that there should be more landscaping done between each villa to create more privacy between the Lanais. I was very happy and surprised that my agent and builder were able to get me a palm tree planted behind my Lanai. I’m looking forward to living in [name removed] LWS

5.0
Verified Homeowner
Panama City Beach, FL, on May 18, 2025

Really liked the whole process.

5.0
Verified Homeowner