Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,681 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Jun 04, 2025

Front double doors are very weak. They open inwards and are not very secure.

4.5
Verified Homeowner
Panama City Beach, FL, on Jun 04, 2025

Everything perfect! Your sales staff is your most valuable asset!

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 04, 2025

Timely Responses

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 04, 2025

I didn't like the Termite treatment stopping before the 2 year mark. The home itself was beautiful !!

3.8
Verified Homeowner
Hardeeville, SC, on Jun 04, 2025

We like the beauty of the community and the gorgeous home we had them build! We like all the models to choose from. We liked have a reduced rate at the Hampton Inn Okatie while we built for our trips to SC.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 03, 2025

Sometimes they would just show up- lack of coordination, scheduling service calls for things already done and digesting things that needed to be done. Lack of attention to detail

3.4
Verified Homeowner
Panama City Beach, FL, on Jun 03, 2025

We appreciated the prompt responses we received from all the [name removed] staff when we had questions. Our builder, [name removed], has been approachable, patient, and very knowledgeable. We would rank hom [name removed] was extremely helpful and guided us through the process of choosing our model, lot, and answered many phone calls when we had questions. [name removed], our design specialist, was patient and skilled. She made a process that was daunting, manageable, and even fun. The result is even more beautiful than we hoped.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 03, 2025

Na

4.7
Verified Homeowner
Hardeeville, SC, on Jun 03, 2025

Both [name removed] and [name removed] have been great to work with.

5.0
Verified Homeowner
Daytona Beach, FL, on Jun 03, 2025

I loved having personal contact with my salesperson [name removed], my builder [name removed] & then having my Mastercare specialist [name removed] was icing on the cake!

5.0
Verified Homeowner
Hardeeville, SC, on Jun 03, 2025

Project manager was excellent

3.8
Verified Homeowner
Daytona Beach, FL, on Jun 03, 2025

We love [name removed], we love the size of the community, and the amenities.

4.9
Verified Homeowner
Hardeeville, SC, on Jun 03, 2025

I have had very few issues with my home. And the ones that I do have, I have been addressed so far.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 03, 2025

[name removed] is an excellent construction supervisor! Excellent communication and follow through. We still see some poor construction items such as light fixtures poorly installed and different kinds of screws behind face plates. Not enough flexibility in making small/minor changes during build process.

4.8
Verified Homeowner
Panama City Beach, FL, on Jun 03, 2025

Assigning a Care specialist to us is a great asset. Whenever we have an issue we call [name removed] and she takes care of the issue within a few days.

4.5
Verified Homeowner
City of Westlake, FL, on Jun 03, 2025

It’s was good ?? experience

5.0
Verified Homeowner
Hardeeville, SC, on Jun 03, 2025

The workmanship was poor in reference to the upgrades on all the trim, 90% has been corrected, the paint job is substandard with overspray, and paint on flooring, had a defective gas stove and took about 3weeks to get it replaced so living here with the ability to cook. Still waiting to hear back about my tile repair. Still waiting for the screen door to be replaced along with my front door not sealing closed at the top, lost my super 3/4 into the job the lack of supervision of trades were none existent. Still have no signage of my address at the street and everyone in my area are not getting some deliveries because they can’t find us. The landscaping is over watering and trees are falling over I contacted sever of the [name removed] and nobody really cares, been here six weeks and still no parking strips so it’s hard to park because some just can’t judge where to park. Yet no one from [name removed] seems to care after we paid and sign contract. The subs here do what they want when they want with little to no supervision. If [name removed] cares at all they would come here and talk to me instead of a survey that may not even be read.

3.4
Verified Homeowner
Hardeeville, SC, on Jun 03, 2025

The fact that these homes were built quickly and not by skilled professionals is a disappointment. It would have been helpful for those employees to have a level with them while building…..a lot of walls were not level in our home. More attention to detail would have been nice.

4.2
Verified Homeowner
Naples, FL, on Jun 02, 2025

We love our new home, and we were satisfied with the construction process. We were very pleased with the sales staff, [name removed]; the excellent interior designer; superintendent, [name removed]; and especially our master care rep, [name removed], after move in! We were very disappointed with not being offered “no-see-um” screens. We would have chosen that option! And the interior caulking is messy, and floor tile grout is not always smooth with tile edges.

4.4
Verified Homeowner
Hardeeville, SC, on Jun 02, 2025

My only issue was that 4 of the doors were changed to a different style and I was never notified. They were not what I expected or wanted and they refused to change them back to the original doors in the plans. Very disappointing. Other wise everything has been great.

4.6
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less