Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,768 Homeowner Reviews
Dec 2023 - Jun 2025

Minto Communities - USA

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jun 03, 2025

The workmanship was poor in reference to the upgrades on all the trim, 90% has been corrected, the paint job is substandard with overspray, and paint on flooring, had a defective gas stove and took about 3weeks to get it replaced so living here with the ability to cook. Still waiting to hear back about my tile repair. Still waiting for the screen door to be replaced along with my front door not sealing closed at the top, lost my super 3/4 into the job the lack of supervision of trades were none existent. Still have no signage of my address at the street and everyone in my area are not getting some deliveries because they can’t find us. The landscaping is over watering and trees are falling over I contacted sever of the [name removed] and nobody really cares, been here six weeks and still no parking strips so it’s hard to park because some just can’t judge where to park. Yet no one from [name removed] seems to care after we paid and sign contract. The subs here do what they want when they want with little to no supervision. If [name removed] cares at all they would come here and talk to me instead of a survey that may not even be read.

3.4
Verified Homeowner
Hardeeville, SC, on Jun 01, 2025

Communication was great. [name removed] is a wonderful sales rep to work with and [name removed] ( my builder) was great with the updates and communication.

5.0
Verified Homeowner
Hardeeville, SC, on May 31, 2025

The concrete that was poured for the sidewalk to my home and Lanai/extended patio was not great and was told wasn't anything that could be done as it met standards.

5.0
Verified Homeowner
Hardeeville, SC, on May 28, 2025

Move in time was good.the only issue i have is with the finish work and painting.

4.8
Verified Homeowner
Hardeeville, SC, on May 28, 2025

Hi! I gave scores of 10, because [name removed] and [name removed] were excellent supervisors. Great to work with; answered my questions; provided regular updates; and sent pictures of the progress. Perfect dispositions and followed through each time I reached out. This was especially helpful, because I lived 10 hours away and only saw the house for the first time, when I did the walkthrough. My not-so pleasant experiences or worry comes from concerns not being addressed well or timely on behalf of the technicians or crew in some cases, who were assigned to fix the trouble. For example, during the walkthrough, I noted standing water to the side of the house, by the cable /wifi boxes. [name removed] had to repeatedly contact the landscapers on my behalf. We are still not sure the issue has been resolved. There were a few similar incidences of that nature - that are not a discredit to [name removed] . One major concern unrelated to my house is :the Spectrum box by the transformer. It is sinking and unsafe. The lid does not fit properly cover the sinking box. I know [name removed] has reached out to Spectrum many times and so did I. When I called Spectrum, the issue was noted and a quick/temporary solution of securing the "lid" was done, but it appears to have grown worse. My concern is that a child (or adult) would trip into this unsecure and sinking box, then try sue [name removed], a neighbor, or Spectrum. Besides a tripping hazard, a small child may fall into the box, which is filled to the top with water, & perhaps drown.

5.0
Verified Homeowner
Hardeeville, SC, on May 22, 2025

The last two weeks of the build and into the walk-through, [name removed] took over for the previous superintendent and took such great care of us to make sure every need was met and that repairs happened in a timely manner. [name removed] from Mastercare has also been terrific.

4.9
Verified Homeowner
Hardeeville, SC, on May 19, 2025

Bought a spec home so not much required. Everything went smooth. No problems!

5.0
Verified Homeowner
Hardeeville, SC, on May 19, 2025

our Sales Agent and Builder representatives answered every question promptly and sent weekly photos of the build process.

4.5
Verified Homeowner
Hardeeville, SC, on May 19, 2025

Friendliness of staff, ease of answering questions, communication with builder, weekly photos and updates.

5.0
Verified Homeowner
Hardeeville, SC, on May 18, 2025

The uncertainty of the follow through of the vendors

4.1
Verified Homeowner
Hardeeville, SC, on May 18, 2025

Honestly the only thing was I felt rushed at the beginning when choosing my A's. However if I recall I was given the option of waiting 24 hours which hindsight being 20/20 probably would have been very beneficial and allowed me to spend more money on my B's and less on my A's in order to stay on budget.

4.8
Verified Homeowner
Hardeeville, SC, on May 18, 2025

I loved the communication from all involved, including [name removed], my sales rep and [name removed], my superintendent!

5.0
Verified Homeowner
Hardeeville, SC, on May 17, 2025

Our salesman, [name removed] was great. Very friendly, knowledgeable and kept us up to date. We even had a change of supervisor for our construction and that transition was seamless. Every person we have worked with has been very supportive and positive.

4.7
Verified Homeowner
Hardeeville, SC, on May 16, 2025

Our purchase experience was very good. What I disliked the most was that we had a significant plumbing problem, but those things can happen. What I liked the most was [name removed]'s commitment to making it right and fixing everything in a timely manner, which they did.

5.0
Verified Homeowner
Hardeeville, SC, on May 15, 2025

Many errors made during construction that we are now discovering.

4.4
Verified Homeowner
Hardeeville, SC, on May 15, 2025

I loved the updates and photos of each major step. Everyone was professional, responsive, and respectful. It was a wonderful experience!

5.0
Verified Homeowner
Hardeeville, SC, on May 12, 2025

Like: Personal communication Dislike: Quality of Workmanship

4.3
Verified Homeowner
Hardeeville, SC, on May 10, 2025

Our contract sup [name removed] was excellent and very responsive. [name removed] from Master Care has been stellar on all aspects of his job as he is very responsive to any/all request. All the contract workers from the painters to the flooring team and in between have also been very professional and responsive to all request on items that needed to be fixed/repaired. THANK YOU!!

5.0
Verified Homeowner
Hardeeville, SC, on May 10, 2025

I liked everything about it. Every single person I had to speak with here was kind, patient and helpful.

5.0
Verified Homeowner
Hardeeville, SC, on May 07, 2025

I liked the whole experience from the minute I met [name removed]. She was so enthusiastic, friendly and helpful and this was just on a visit to the model homes. I felt right at home and welcomed on all 3 of my visits which was great because I was basically moving and making a monumental decision on my own. I couldn’t ask for a better builder in [name removed]. I feel incredibly lucky to have had him in charge of my home! From the start, I could see and hear how picky he was with everything connected to the house. Every Friday he sent me updates and photos, which was so helpful! Since I’ve been here and have met a lot of people, I realize just how lucky I was to have [name removed]. More than a few have had major problems and my complaints were very minor. I had a problem with my garage door and it was taken care the next week. Going through this entire process by myself has been so smooth and easy for me, and I feel it was all because of these great people in charge of my house. I feel my friends took wonderful care of me! I’m very happy!

5.0
Verified Homeowner