Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
Driving Directions
Request More Info
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jun 04, 2025
We like the beauty of the community and the gorgeous home we had them build! We like all the models to choose from. We liked have a reduced rate at the Hampton Inn Okatie while we built for our trips to SC.
Hardeeville, SC, on Jun 03, 2025
The workmanship was poor in reference to the upgrades on all the trim, 90% has been corrected, the paint job is substandard with overspray, and paint on flooring, had a defective gas stove and took about 3weeks to get it replaced so living here with the ability to cook. Still waiting to hear back about my tile repair. Still waiting for the screen door to be replaced along with my front door not sealing closed at the top, lost my super 3/4 into the job the lack of supervision of trades were none existent. Still have no signage of my address at the street and everyone in my area are not getting some deliveries because they can’t find us. The landscaping is over watering and trees are falling over I contacted sever of the [name removed] and nobody really cares, been here six weeks and still no parking strips so it’s hard to park because some just can’t judge where to park. Yet no one from [name removed] seems to care after we paid and sign contract. The subs here do what they want when they want with little to no supervision. If [name removed] cares at all they would come here and talk to me instead of a survey that may not even be read.
Hardeeville, SC, on Jun 01, 2025
Communication was great. [name removed] is a wonderful sales rep to work with and [name removed] ( my builder) was great with the updates and communication.
Hardeeville, on Jun 03, 2025
The fact that these homes were built quickly and not by skilled professionals is a disappointment. It would have been helpful for those employees to have a level with them while building…..a lot of walls were not level in our home. More attention to detail would have been nice.
Hardeeville, on Jun 03, 2025
Sometimes they would just show up- lack of coordination, scheduling service calls for things already done and digesting things that needed to be done. Lack of attention to detail
Hardeeville, on May 30, 2025
Our house was well built with very few problems; all of which have been addressed and fixed to our satisfaction. [name removed] always returned my calls or text in a timely manner and made sure we were satisfied with the repair or any issue we had.
Hardeeville, SC, on May 31, 2025
The concrete that was poured for the sidewalk to my home and Lanai/extended patio was not great and was told wasn't anything that could be done as it met standards.
Hardeeville, on Jun 03, 2025
Both [name removed] and [name removed] have been great to work with.
Hardeeville, SC, on May 28, 2025
Move in time was good.the only issue i have is with the finish work and painting.
Hardeeville, on May 29, 2025
We are lucky. We didn't have major crisis with our house. Everything had been addressed. The only issue I'd say is that you Never know how long it will take to get addressed and if the repair person is good at their job. We do currently have slight buckling of our roof shingles that have been noted in case an issue arises. Our mastercare rep [name removed] was amazing. She was responsive and got the job done
Hardeeville, on Jun 03, 2025
I have had very few issues with my home. And the ones that I do have, I have been addressed so far.
Hardeeville, on May 27, 2025
The quality of the build process is much to be desired. There was more of a focus on building fast rather than building correctly and with pride. Major flooring issues caused me to have to move furniture multiple times at my own labor. It appears I have another major flooring issue in the floor by the lanai sliders needs to be leveled - requiring me again to have to move my furniture. [name removed] (our Mastercare rep) has been super fantastic to work with. She is an 11 out of 10 rating. Unfortunately, she has had to be the face of [name removed] trying to resolve our issues with the build quality. She handled it with grace, held her company accountable, and never once tried to say things that I heard from [name removed] (our building super) that the lack of quality should be expected and accepted. [name removed] is a fantastic employee and should be rewarded.
Hardeeville, SC, on May 28, 2025
Hi! I gave scores of 10, because [name removed] and [name removed] were excellent supervisors. Great to work with; answered my questions; provided regular updates; and sent pictures of the progress. Perfect dispositions and followed through each time I reached out. This was especially helpful, because I lived 10 hours away and only saw the house for the first time, when I did the walkthrough. My not-so pleasant experiences or worry comes from concerns not being addressed well or timely on behalf of the technicians or crew in some cases, who were assigned to fix the trouble. For example, during the walkthrough, I noted standing water to the side of the house, by the cable /wifi boxes. [name removed] had to repeatedly contact the landscapers on my behalf. We are still not sure the issue has been resolved. There were a few similar incidences of that nature - that are not a discredit to [name removed] . One major concern unrelated to my house is :the Spectrum box by the transformer. It is sinking and unsafe. The lid does not fit properly cover the sinking box. I know [name removed] has reached out to Spectrum many times and so did I. When I called Spectrum, the issue was noted and a quick/temporary solution of securing the "lid" was done, but it appears to have grown worse. My concern is that a child (or adult) would trip into this unsecure and sinking box, then try sue [name removed], a neighbor, or Spectrum. Besides a tripping hazard, a small child may fall into the box, which is filled to the top with water, & perhaps drown.
Hardeeville, on Jun 02, 2025
My only issue was that 4 of the doors were changed to a different style and I was never notified. They were not what I expected or wanted and they refused to change them back to the original doors in the plans. Very disappointing. Other wise everything has been great.
Hardeeville, SC, on May 22, 2025
The last two weeks of the build and into the walk-through, [name removed] took over for the previous superintendent and took such great care of us to make sure every need was met and that repairs happened in a timely manner. [name removed] from Mastercare has also been terrific.
Hardeeville, on May 27, 2025
Like [name removed] our superintendent. He was excellent and was on top of the issues we had, which were minor to start. Our only negative issue with the landscaping and irrigation. We have so many issues with front and back lawn, irrigation, and dead plants. Irrigation was finally resiled after 10 months btu the plants had already died and never replaced. Back yard is a swamp. on so on.
Hardeeville, SC, on May 19, 2025
Bought a spec home so not much required. Everything went smooth. No problems!
Hardeeville, on May 25, 2025
From our initial contact with [name removed], through the building and closing process everything went as expected. During our first six months as residents LMHH has been delightful. On the few occasions when something in the house required attention, it was handled quickly, professionally and to our satisfaction by home warranty representative [name removed].
Hardeeville, on May 26, 2025
My warranty rep, [name removed], has done a great job addressing the issues I have had.
Hardeeville, SC, on May 19, 2025
our Sales Agent and Builder representatives answered every question promptly and sent weekly photos of the build process.
Hardeeville, on May 21, 2025
Our Mastercare Superintendent [name removed] has been extraordinary!
Hardeeville, on May 24, 2025
I found the people at [name removed] I interacted with to be professional, courteous and friendly.
Hardeeville, SC, on May 19, 2025
Friendliness of staff, ease of answering questions, communication with builder, weekly photos and updates.
Hardeeville, on May 20, 2025
Overall, the experience has been good - have enjoyed working with [name removed], [name removed] and [name removed]. The companies/workers have been quick to accommodate any concerns. The HOA itself can be difficult. They tend to be unavailable if needed, not always pleasant, and I understand they must deal with alot of nonsense at times. However, it is a customer service job and there are certain expectations. The HOA is the main reason I would not recommend someone to move here. If somehow this can be turned around, it would be to one's advantage, which is why I always feel it is best to have homeowners on the HOA board because they can see first hand the difficulties and struggles the HOA deals with. I am certainly happy to discuss further if you like.
Hardeeville, on May 23, 2025
The craftsmanship especially in the kitchen backsplash should be much better. Overall [name removed] has been very responsive and has done great in resolving all our issues in a very timely manner
Hardeeville, SC, on May 18, 2025
The uncertainty of the follow through of the vendors
Hardeeville, on May 21, 2025
All during and after my Dreamsicle build, I was always included in the decision making and updates of my home. Now that I have lived in my home for 6 months, I am very very happy with the quality of the build and my MasterCare Representative, [name removed]. [name removed] is quick to respond to any question or concern I may have, which have only been a few minor details. My community and neighbors are also great and welcoming. I am also enjoying the various clubs, activities and experiences offered living in LMHH. Overall, I could not be more pleased and happy with my decision to buy, move and live here in this amazing community.
Hardeeville, on May 15, 2025
trying to get landscaping done and to get a simple patio approved has been a nightmare the items required are ridiculous for the contractor
Hardeeville, on May 16, 2025
The staff - [name removed], [name removed] and [name removed]. All knowledgeable, friendly, helpful and efficient!
Hardeeville, SC, on May 18, 2025
Honestly the only thing was I felt rushed at the beginning when choosing my A's. However if I recall I was given the option of waiting 24 hours which hindsight being 20/20 probably would have been very beneficial and allowed me to spend more money on my B's and less on my A's in order to stay on budget.
Hardeeville, on May 15, 2025
Quality of the finish work was lacking (miter joints in baseboards & door frames). Better choice of location for such things as towel rods. Example being, towel rod & toilet paper holder placed in the guest bedroom bath were constantly hit by the shower door opening. Which cost us $400 to move. Paint quality on interior walls was sub par considering we paid for 2 coats.
Hardeeville, on May 16, 2025
My experience with Minto Communties - USA has be very satisfying.
Hardeeville, SC, on May 18, 2025
I loved the communication from all involved, including [name removed], my sales rep and [name removed], my superintendent!
Hardeeville, on May 14, 2025
While developing a huge number of homes, Minto USA has exceeded our expectations and been faithful to its commitment to us as valued customers.
Hardeeville, SC, on May 17, 2025
Our salesman, [name removed] was great. Very friendly, knowledgeable and kept us up to date. We even had a change of supervisor for our construction and that transition was seamless. Every person we have worked with has been very supportive and positive.
Hardeeville, on May 12, 2025
The entire team, from start to present have been exemplary professionals. Specifically with regard to most recent interaction with [name removed] representatives; I would like to recognize [name removed], our customer care representative. [name removed] has been nothing short of exceptional. He is attentive, responsive, sees through all concerns (even minor) from start to proper completion, and is clearly an extremely valuable [name removed] employee. Rest assured; [name removed] is representing [name removed] flawlessly. [name removed]’s attention to detail is remarkable; he treats our home and the minor repairs are as if it were his own home. I’m confident he acts and performs in the same way with all customers. He is a keeper - take care of him. Employees like [name removed] are the company’s “go to guy/gal”; he is a special, talented teammate for [name removed]. Please ensure he is advised of our sincere appreciation for his hard work, and dedication. Thank you, Will and [name removed] - [name removed] Good Life Way
Hardeeville, on May 13, 2025
[name removed] was extremely responsive to our questions and concerns.
Hardeeville, SC, on May 16, 2025
Our purchase experience was very good. What I disliked the most was that we had a significant plumbing problem, but those things can happen. What I liked the most was [name removed]'s commitment to making it right and fixing everything in a timely manner, which they did.
Hardeeville, on May 08, 2025
I hate dealing with HOA about every little thing. I submit an issue with plants that need to be replaced and all that happens is the request get a complete/close and nothing gets done.
Hardeeville, on May 08, 2025
If there is ever an issue they are quick to find a solution. The folks we have worked with have been eagerly offering to assist us with anything should a problem arise.
Hardeeville, SC, on May 15, 2025
Many errors made during construction that we are now discovering.
Hardeeville, on May 05, 2025
How quickly they responded to any issues that arose - such a positive! Having to have 2-3 people to do a one-person job which meant meeting or having to be home to let each one in the house - at times was inconvenient.
Hardeeville, on May 07, 2025
The home is well constructed and the response on any issue has been quick and effective.
Hardeeville, SC, on May 15, 2025
I loved the updates and photos of each major step. Everyone was professional, responsive, and respectful. It was a wonderful experience!
Hardeeville, on May 07, 2025
It took over 5 months to resolve an issue with a sinking electric box and we are not getting any resolution on our dead palm tree (been 6 months).
Hardeeville, SC, on May 12, 2025
Like: Personal communication Dislike: Quality of Workmanship
Hardeeville, on Apr 27, 2025
very good communication between superintendent and master care rep.
Hardeeville, on May 06, 2025
Overall we had a good experience with [name removed]. [name removed] has been extremely responsive to any issues we currently have/had since we've moved in.
Hardeeville, SC, on May 10, 2025
Our contract sup [name removed] was excellent and very responsive. [name removed] from Master Care has been stellar on all aspects of his job as he is very responsive to any/all request. All the contract workers from the painters to the flooring team and in between have also been very professional and responsive to all request on items that needed to be fixed/repaired. THANK YOU!!
Hardeeville, on Apr 26, 2025
Like: [name removed] (sales), [name removed] (superintendent), how easy [name removed] made things. Dislike: lot prices. Bad memory of how when we transitioned from renters to owners, we weren't told that that would erase are gate passes... which led to a LOT of trouble when PODs and delivery trucks showed up. Massively compounded by the fact that someone entered my email AND phone number incorrectly, so the gate weren't able to contact us.
Hardeeville, on May 06, 2025
Very genuine and caring sales and construction personel.
Hardeeville, SC, on May 10, 2025
I liked everything about it. Every single person I had to speak with here was kind, patient and helpful.
Hardeeville, on Apr 15, 2025
Willingness to please.. rapid response on home issues.. landscape responses not so much
Hardeeville, SC, on May 07, 2025
I liked the whole experience from the minute I met [name removed]. She was so enthusiastic, friendly and helpful and this was just on a visit to the model homes. I felt right at home and welcomed on all 3 of my visits which was great because I was basically moving and making a monumental decision on my own. I couldn’t ask for a better builder in [name removed]. I feel incredibly lucky to have had him in charge of my home! From the start, I could see and hear how picky he was with everything connected to the house. Every Friday he sent me updates and photos, which was so helpful! Since I’ve been here and have met a lot of people, I realize just how lucky I was to have [name removed]. More than a few have had major problems and my complaints were very minor. I had a problem with my garage door and it was taken care the next week. Going through this entire process by myself has been so smooth and easy for me, and I feel it was all because of these great people in charge of my house. I feel my friends took wonderful care of me! I’m very happy!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Jun 03, 2025
The workmanship was poor in reference to the upgrades on all the trim, 90% has been corrected, the paint job is substandard with overspray, and paint on flooring, had a defective gas stove and took about 3weeks to get it replaced so living here with the ability to cook. Still waiting to hear back about my tile repair. Still waiting for the screen door to be replaced along with my front door not sealing closed at the top, lost my super 3/4 into the job the lack of supervision of trades were none existent. Still have no signage of my address at the street and everyone in my area are not getting some deliveries because they can’t find us. The landscaping is over watering and trees are falling over I contacted sever of the [name removed] and nobody really cares, been here six weeks and still no parking strips so it’s hard to park because some just can’t judge where to park. Yet no one from [name removed] seems to care after we paid and sign contract. The subs here do what they want when they want with little to no supervision. If [name removed] cares at all they would come here and talk to me instead of a survey that may not even be read.
Hardeeville, SC, on Jun 01, 2025
Communication was great. [name removed] is a wonderful sales rep to work with and [name removed] ( my builder) was great with the updates and communication.
Hardeeville, SC, on May 31, 2025
The concrete that was poured for the sidewalk to my home and Lanai/extended patio was not great and was told wasn't anything that could be done as it met standards.
Hardeeville, SC, on May 28, 2025
Move in time was good.the only issue i have is with the finish work and painting.
Hardeeville, SC, on May 28, 2025
Hi! I gave scores of 10, because [name removed] and [name removed] were excellent supervisors. Great to work with; answered my questions; provided regular updates; and sent pictures of the progress. Perfect dispositions and followed through each time I reached out. This was especially helpful, because I lived 10 hours away and only saw the house for the first time, when I did the walkthrough. My not-so pleasant experiences or worry comes from concerns not being addressed well or timely on behalf of the technicians or crew in some cases, who were assigned to fix the trouble. For example, during the walkthrough, I noted standing water to the side of the house, by the cable /wifi boxes. [name removed] had to repeatedly contact the landscapers on my behalf. We are still not sure the issue has been resolved. There were a few similar incidences of that nature - that are not a discredit to [name removed] . One major concern unrelated to my house is :the Spectrum box by the transformer. It is sinking and unsafe. The lid does not fit properly cover the sinking box. I know [name removed] has reached out to Spectrum many times and so did I. When I called Spectrum, the issue was noted and a quick/temporary solution of securing the "lid" was done, but it appears to have grown worse. My concern is that a child (or adult) would trip into this unsecure and sinking box, then try sue [name removed], a neighbor, or Spectrum. Besides a tripping hazard, a small child may fall into the box, which is filled to the top with water, & perhaps drown.
Hardeeville, SC, on May 22, 2025
The last two weeks of the build and into the walk-through, [name removed] took over for the previous superintendent and took such great care of us to make sure every need was met and that repairs happened in a timely manner. [name removed] from Mastercare has also been terrific.
Hardeeville, SC, on May 19, 2025
Bought a spec home so not much required. Everything went smooth. No problems!
Hardeeville, SC, on May 19, 2025
our Sales Agent and Builder representatives answered every question promptly and sent weekly photos of the build process.
Hardeeville, SC, on May 19, 2025
Friendliness of staff, ease of answering questions, communication with builder, weekly photos and updates.
Hardeeville, SC, on May 18, 2025
The uncertainty of the follow through of the vendors
Hardeeville, SC, on May 18, 2025
Honestly the only thing was I felt rushed at the beginning when choosing my A's. However if I recall I was given the option of waiting 24 hours which hindsight being 20/20 probably would have been very beneficial and allowed me to spend more money on my B's and less on my A's in order to stay on budget.
Hardeeville, SC, on May 18, 2025
I loved the communication from all involved, including [name removed], my sales rep and [name removed], my superintendent!
Hardeeville, SC, on May 17, 2025
Our salesman, [name removed] was great. Very friendly, knowledgeable and kept us up to date. We even had a change of supervisor for our construction and that transition was seamless. Every person we have worked with has been very supportive and positive.
Hardeeville, SC, on May 16, 2025
Our purchase experience was very good. What I disliked the most was that we had a significant plumbing problem, but those things can happen. What I liked the most was [name removed]'s commitment to making it right and fixing everything in a timely manner, which they did.
Hardeeville, SC, on May 15, 2025
Many errors made during construction that we are now discovering.
Hardeeville, SC, on May 15, 2025
I loved the updates and photos of each major step. Everyone was professional, responsive, and respectful. It was a wonderful experience!
Hardeeville, SC, on May 12, 2025
Like: Personal communication Dislike: Quality of Workmanship
Hardeeville, SC, on May 10, 2025
Our contract sup [name removed] was excellent and very responsive. [name removed] from Master Care has been stellar on all aspects of his job as he is very responsive to any/all request. All the contract workers from the painters to the flooring team and in between have also been very professional and responsive to all request on items that needed to be fixed/repaired. THANK YOU!!
Hardeeville, SC, on May 10, 2025
I liked everything about it. Every single person I had to speak with here was kind, patient and helpful.
Hardeeville, SC, on May 07, 2025
I liked the whole experience from the minute I met [name removed]. She was so enthusiastic, friendly and helpful and this was just on a visit to the model homes. I felt right at home and welcomed on all 3 of my visits which was great because I was basically moving and making a monumental decision on my own. I couldn’t ask for a better builder in [name removed]. I feel incredibly lucky to have had him in charge of my home! From the start, I could see and hear how picky he was with everything connected to the house. Every Friday he sent me updates and photos, which was so helpful! Since I’ve been here and have met a lot of people, I realize just how lucky I was to have [name removed]. More than a few have had major problems and my complaints were very minor. I had a problem with my garage door and it was taken care the next week. Going through this entire process by myself has been so smooth and easy for me, and I feel it was all because of these great people in charge of my house. I feel my friends took wonderful care of me! I’m very happy!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jun 04, 2025
We like the beauty of the community and the gorgeous home we had them build! We like all the models to choose from. We liked have a reduced rate at the Hampton Inn Okatie while we built for our trips to SC.
Hardeeville, on Jun 03, 2025
Sometimes they would just show up- lack of coordination, scheduling service calls for things already done and digesting things that needed to be done. Lack of attention to detail
Hardeeville, on Jun 03, 2025
Both [name removed] and [name removed] have been great to work with.
Hardeeville, on Jun 03, 2025
I have had very few issues with my home. And the ones that I do have, I have been addressed so far.
Hardeeville, on Jun 02, 2025
My only issue was that 4 of the doors were changed to a different style and I was never notified. They were not what I expected or wanted and they refused to change them back to the original doors in the plans. Very disappointing. Other wise everything has been great.
Hardeeville, on May 25, 2025
From our initial contact with [name removed], through the building and closing process everything went as expected. During our first six months as residents LMHH has been delightful. On the few occasions when something in the house required attention, it was handled quickly, professionally and to our satisfaction by home warranty representative [name removed].
Hardeeville, on May 24, 2025
I found the people at [name removed] I interacted with to be professional, courteous and friendly.
Hardeeville, on May 23, 2025
The craftsmanship especially in the kitchen backsplash should be much better. Overall [name removed] has been very responsive and has done great in resolving all our issues in a very timely manner
Hardeeville, on May 21, 2025
All during and after my Dreamsicle build, I was always included in the decision making and updates of my home. Now that I have lived in my home for 6 months, I am very very happy with the quality of the build and my MasterCare Representative, [name removed]. [name removed] is quick to respond to any question or concern I may have, which have only been a few minor details. My community and neighbors are also great and welcoming. I am also enjoying the various clubs, activities and experiences offered living in LMHH. Overall, I could not be more pleased and happy with my decision to buy, move and live here in this amazing community.
Hardeeville, on May 16, 2025
The staff - [name removed], [name removed] and [name removed]. All knowledgeable, friendly, helpful and efficient!
Hardeeville, on May 16, 2025
My experience with Minto Communties - USA has be very satisfying.
Hardeeville, on May 12, 2025
The entire team, from start to present have been exemplary professionals. Specifically with regard to most recent interaction with [name removed] representatives; I would like to recognize [name removed], our customer care representative. [name removed] has been nothing short of exceptional. He is attentive, responsive, sees through all concerns (even minor) from start to proper completion, and is clearly an extremely valuable [name removed] employee. Rest assured; [name removed] is representing [name removed] flawlessly. [name removed]’s attention to detail is remarkable; he treats our home and the minor repairs are as if it were his own home. I’m confident he acts and performs in the same way with all customers. He is a keeper - take care of him. Employees like [name removed] are the company’s “go to guy/gal”; he is a special, talented teammate for [name removed]. Please ensure he is advised of our sincere appreciation for his hard work, and dedication. Thank you, Will and [name removed] - [name removed] Good Life Way
Hardeeville, on May 08, 2025
If there is ever an issue they are quick to find a solution. The folks we have worked with have been eagerly offering to assist us with anything should a problem arise.
Hardeeville, on May 07, 2025
The home is well constructed and the response on any issue has been quick and effective.
Hardeeville, on May 07, 2025
It took over 5 months to resolve an issue with a sinking electric box and we are not getting any resolution on our dead palm tree (been 6 months).
Hardeeville, on May 06, 2025
Overall we had a good experience with [name removed]. [name removed] has been extremely responsive to any issues we currently have/had since we've moved in.
Hardeeville, on May 06, 2025
Very genuine and caring sales and construction personel.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jun 03, 2025
The fact that these homes were built quickly and not by skilled professionals is a disappointment. It would have been helpful for those employees to have a level with them while building…..a lot of walls were not level in our home. More attention to detail would have been nice.
Hardeeville, on May 30, 2025
Our house was well built with very few problems; all of which have been addressed and fixed to our satisfaction. [name removed] always returned my calls or text in a timely manner and made sure we were satisfied with the repair or any issue we had.
Hardeeville, on May 29, 2025
We are lucky. We didn't have major crisis with our house. Everything had been addressed. The only issue I'd say is that you Never know how long it will take to get addressed and if the repair person is good at their job. We do currently have slight buckling of our roof shingles that have been noted in case an issue arises. Our mastercare rep [name removed] was amazing. She was responsive and got the job done
Hardeeville, on May 27, 2025
The quality of the build process is much to be desired. There was more of a focus on building fast rather than building correctly and with pride. Major flooring issues caused me to have to move furniture multiple times at my own labor. It appears I have another major flooring issue in the floor by the lanai sliders needs to be leveled - requiring me again to have to move my furniture. [name removed] (our Mastercare rep) has been super fantastic to work with. She is an 11 out of 10 rating. Unfortunately, she has had to be the face of [name removed] trying to resolve our issues with the build quality. She handled it with grace, held her company accountable, and never once tried to say things that I heard from [name removed] (our building super) that the lack of quality should be expected and accepted. [name removed] is a fantastic employee and should be rewarded.
Hardeeville, on May 27, 2025
Like [name removed] our superintendent. He was excellent and was on top of the issues we had, which were minor to start. Our only negative issue with the landscaping and irrigation. We have so many issues with front and back lawn, irrigation, and dead plants. Irrigation was finally resiled after 10 months btu the plants had already died and never replaced. Back yard is a swamp. on so on.
Hardeeville, on May 26, 2025
My warranty rep, [name removed], has done a great job addressing the issues I have had.
Hardeeville, on May 21, 2025
Our Mastercare Superintendent [name removed] has been extraordinary!
Hardeeville, on May 20, 2025
Overall, the experience has been good - have enjoyed working with [name removed], [name removed] and [name removed]. The companies/workers have been quick to accommodate any concerns. The HOA itself can be difficult. They tend to be unavailable if needed, not always pleasant, and I understand they must deal with alot of nonsense at times. However, it is a customer service job and there are certain expectations. The HOA is the main reason I would not recommend someone to move here. If somehow this can be turned around, it would be to one's advantage, which is why I always feel it is best to have homeowners on the HOA board because they can see first hand the difficulties and struggles the HOA deals with. I am certainly happy to discuss further if you like.
Hardeeville, on May 15, 2025
trying to get landscaping done and to get a simple patio approved has been a nightmare the items required are ridiculous for the contractor
Hardeeville, on May 15, 2025
Quality of the finish work was lacking (miter joints in baseboards & door frames). Better choice of location for such things as towel rods. Example being, towel rod & toilet paper holder placed in the guest bedroom bath were constantly hit by the shower door opening. Which cost us $400 to move. Paint quality on interior walls was sub par considering we paid for 2 coats.
Hardeeville, on May 14, 2025
While developing a huge number of homes, Minto USA has exceeded our expectations and been faithful to its commitment to us as valued customers.
Hardeeville, on May 13, 2025
[name removed] was extremely responsive to our questions and concerns.
Hardeeville, on May 08, 2025
I hate dealing with HOA about every little thing. I submit an issue with plants that need to be replaced and all that happens is the request get a complete/close and nothing gets done.
Hardeeville, on May 05, 2025
How quickly they responded to any issues that arose - such a positive! Having to have 2-3 people to do a one-person job which meant meeting or having to be home to let each one in the house - at times was inconvenient.
Hardeeville, on Apr 27, 2025
very good communication between superintendent and master care rep.
Hardeeville, on Apr 26, 2025
Like: [name removed] (sales), [name removed] (superintendent), how easy [name removed] made things. Dislike: lot prices. Bad memory of how when we transitioned from renters to owners, we weren't told that that would erase are gate passes... which led to a LOT of trouble when PODs and delivery trucks showed up. Massively compounded by the fact that someone entered my email AND phone number incorrectly, so the gate weren't able to contact us.