Homebuilder Ratings & Reviews

Minto Communities - USA

South Florida

1,364 Homeowner Reviews
Jan 2024 - Jul 2025

Minto Communities - USA

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

Minto Communities - USA logo
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Florida
Purchase Experience Testimonials from Real Homebuyers

City of Westlake, FL, on Jul 25, 2025

The process started with [name removed] at the health center. She was amazing and very clear on the whole process, [name removed] was [name removed] during the construction process. He was amazing by keeping us on the loop or what’s going on and after the closing [name removed] is on top of all the minor fixed that needs to be done.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 23, 2025

Liked the overall attention and communication from builder and sales person. Were initially told house would be ready in July-October and receiving notification for closing in early June about 8-6 weeks in advanced and had to expedite processes. Although good to be ahead of schedule, would've preferred to have an earlier update closing would potentially be scheduled 1 month before the earliest date provided earlier.

4.8
Verified Homeowner
City of Westlake, FL, on Jul 22, 2025

We were clearly informed throughout the process.

4.9
Verified Homeowner
City of Westlake, FL, on Jul 20, 2025

[name removed] [name removed] did not informed me on time about certain veteran benefits I could have had.

4.7
Verified Homeowner
City of Westlake, FL, on Jul 20, 2025

Everyone who was part of the process was amazing, timely, and helpful. The only complaints I have are that there are no electric outlet in pantry , missed opportunity as appliances are kept in there and also skullery type usage. Also the the custom walk in guest shower glass door opens into towel rack, makes no sense from design perspective. I am constantly concerned someone is going to break the glass. My builder did give me options but because of parameters with closing requirements it didn’t work. I am open to discuss further and even allow inspection from a user perspective to allow future residents the benefit of further improvements to an already amazing house build. [name removed] and [name removed] are diamonds to me!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 18, 2025

The communication with [name removed] .

5.0
Verified Homeowner
City of Westlake, FL, on Jul 17, 2025

What I loved most about my new home is the beautiful open-concept design. It truly feels like my dream home.

4.2
Verified Homeowner
City of Westlake, FL, on Jul 16, 2025

Miscommunication and my lanai face next door lanai no privacy.

4.7
Verified Homeowner
City of Westlake, FL, on Jul 15, 2025

Being in every step was lovely

4.9
Verified Homeowner
City of Westlake, FL, on Jul 15, 2025

My overall experience through the move-in process was great. Gio was incredibly informative and kept me well-informed throughout the build process, and final stages which made everything smooth and transparent. I really appreciate his communication and attention to detail. [name removed]’s support definitely made the entire a positive experience.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 12, 2025

we bought the top house in the Atlantic collection and seems [name removed] cut corners and used cheap, flat paint (vs eggshell with no option to upgrade), we see many flaws, poor design designs were made in [name removed]'s part which are now being corrected, cheap bathroom fixtures, refrigerator is cheapest model and issues with it, roof wasn't done correctly

4.7
Verified Homeowner
City of Westlake, FL, on Jul 07, 2025

Everyone was knowledgeable and helpful

5.0
Verified Homeowner
City of Westlake, FL, on Jul 05, 2025

All was seamless, [name removed] was our builder and he kept us updated with tons of pictures and updates. [name removed] was our sales rep and she was amazing. Also kept us up to date. [name removed] was a breath of fresh air with her amazing personality and made it easy for us to pick out our upgrades. She was amazing I cant say enough about my experience. I can say that it was great as I bought a home in 2023 with Skycove and it did not compare the professional service we received from Mintos. I will recommend [name removed] to all my friends and colleagues. We are over the moon with our new home. Thank you all guys you rock!!

5.0
Verified Homeowner
City of Westlake, FL, on Jul 03, 2025

Well Planned process

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

Ability to talk to and access the Building [name removed] Members, communication was exceptional. Dislike the most was my inability to request changes or revisions once contract was signed

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

What I like about the entire process turned out—largely thanks to the contractor joel who show great professionalism From the very first meeting, joel also kept me in the loop with regular updates, and were incredibly responsive whenever I had questions.

5.0
Verified Homeowner
City of Westlake, FL, on Jul 01, 2025

[name removed] was by far the best part of our entire experience. Even with the unexpected obstacles we faced during the closing process, he was always there to support us and kept checking in—even after we had moved in. His dedication, professionalism, and genuine care made all the difference. [name removed] is truly a standout, and in our opinion, the best that [name removed] has to offer!

4.7
Verified Homeowner
City of Westlake, FL, on Jun 30, 2025

No problems at all with the purchase experience.

5.0
Verified Homeowner
City of Westlake, FL, on Jun 28, 2025

Dislike: We were disappointed because few things were up for paid options when they were supposed to me mandated for any home. For example: gutters, garage remote key, soap dispensing hole by the kitchen(I know it sounds silly, but we were really taken aback.)

4.3
Verified Homeowner
City of Westlake, FL, on Jun 25, 2025

Everything went smoothly.

5.0
Verified Homeowner