Homebuilder Ratings & Reviews

New Home Co.

Oregon

168 Homeowner Reviews
Jan 2024 - Jul 2025

New Home Co.

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

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Builder Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Oregon
Purchase Experience Testimonials from Real Homebuyers

Tigard, OR, on Jul 02, 2025

[name removed] was extremely helpful and always available to answer any questions I had. Once the house was ready to be moved in, [name removed] and [name removed] provided excellent support with any issues that we saw.

4.9
Verified Homeowner
Tigard, OR, on Jun 26, 2025

The process from having the feeling that I'd found my home to having keys went surprisingly fast and smooth. I had done my research, had my financials in order, and the rest they made smooth as butter.

4.8
Verified Homeowner
Tigard, OR, on Jun 05, 2025

I like how I was treated from the get go, very nice and professional. Helped me make the choice quickly.

5.0
Verified Homeowner
Tigard, OR, on May 30, 2025

[name removed] consistently provided updates on available homes. Her dedication to our search and move-in process exceeded our expectations. [name removed] conducted our new home walkthrough, thoughtfully addressing our feedback to ensure our long-term satisfaction. Our home's location is ideal, and we are confident in the high-quality craftsmanship that it features. We sincerely appreciate the service provided.

5.0
Verified Homeowner
Tigard, OR, on May 30, 2025

I felt that everyone I worked with was very responsive, helpful, and friendly. My only negative experience was getting my loan approved through the builder's lender.

5.0
Verified Homeowner
Tigard, OR, on Apr 30, 2025

The whole process was pretty smooth. Any issues, they addressed prior to move in. The move in did happen much quicker than we thought it would when we firs toured.

5.0
Verified Homeowner
Tigard, OR, on Mar 30, 2025

The first person that we worked with, Tricia Epping, did not explain to us that we would need to use New Home Co. financing in order to qualify for any of the incentives. When we came back to make an offer with our pre-approval through another lender she was incredibly rude, insisting that she had told us and even accused us of lying. At that point we were so turned off that we decided not to purchase the home and began looking elsewhere. Ultimately the fact that we loved this house so much brought us back, and Shawn Meier was fantastic to work with. Ken the superintendent is also wonderful and Karen who did our walk-through with us was fantastic as well-they all made us feel very cared for and listened to our concerns/questions etc. Kimberly Liu at Universal Lending was great to work with however that experience left us frustrated as there was a severe lack of communication and explanation of things throughout the process. Once I called Kim and she stepped back in, things went very smooth. Overall as first time home buyers the New Home Co. has been fantastic and we are incredibly happy with our home.

3.7
Verified Homeowner
Beaverton, OR, on Dec 29, 2024

I liked working with the preferred lender (Kimberly Liu)

5.0
Verified Homeowner
Beaverton, OR, on Dec 15, 2024

Our seller Agent [name removed] was super helpful through the entire process of reserving the lot to the waiting period and finally moving in. Super happy with the experience in buying our first home .

5.0
Verified Homeowner
Beaverton, OR, on Dec 13, 2024

The process was seamless. The timelines that were promised were met. We liked our home walkthrough. Great details were provided and questions were answered. Issues pointed out during inspection were duly addressed.

4.3
Verified Homeowner
Tigard, OR, on Dec 11, 2024

Great build quality.. excellent design. If we have to think about improving our process. I would hope for more extended sales office hours. More detailed information about the community.

4.8
Verified Homeowner
Beaverton, OR, on Nov 20, 2024

Nothing comes to mind

5.0
Verified Homeowner
Tigard, OR, on Nov 14, 2024

Carpet and some blemishes. Hopefully it will be resolved

3.8
Verified Homeowner
Tigard, OR, on Oct 28, 2024

Easy to communicate with the team and inspection items were actioned super quickly.

5.0
Verified Homeowner
Tigard, OR, on Oct 24, 2024

nothing

5.0
Verified Homeowner
Tigard, OR, on Oct 16, 2024

Nothing - it was fairly seamless.

5.0
Verified Homeowner
Beaverton, OR, on Oct 15, 2024

The quality of the flooring is very poor.

4.4
Verified Homeowner
Tigard, OR, on Sep 12, 2024

The staff at the model home are very friendly and accommodating. I had asked to be let into the home a few times before becoming the owner and each time they were very helpful. I appreciated the fast response to the home inspection report and at buyer orientation there was a list of everything that had been addressed and what was still to be done. Overall the entire team has been very responsive.

4.8
Verified Homeowner
Beaverton, OR, on Sep 07, 2024

My garage has a slope and the cover up looks bad. It’s a brand new home that I purchased that should look like a brand new home.

3.7
Verified Homeowner
Tigard, OT, on Aug 27, 2024

I was very pleased with how everything went. The 6 month build just flew by and I did not feel the stress. It was exciting process as I am a first time home buyer.

4.8
Verified Homeowner